Program Assistant - Phone Coach

SpringPath Mental Health Services

The Program Assistant works as part of an Assertive Community Team that provides care and treatment for clients that are experiencing significant mental health/psychiatric symptoms, who are demonstrating significant functional impairments, and who may have co-occurring chemical dependency. The Program Assistant is viewed as a primary agent of hope and change and is required to work in full partnership with the client in their recovery process. The Program Assistant has a two-focused level of responsibility: first, for the care, welfare, treatment, and safety of the clients as individuals and secondly, for the facilitation of a work and a treatment culture that promotes teamwork, professionalism, cultural competency, and adherence to best practice principles and interventions.

Assisting the ACT team with:

• triaging scheduling needs

• crisis assessment

• planning and triage

• coordination of care with team members and outside providers

• managing the daily schedule; including the scheduling and appointment management for the psychiatric providers

• assisting the team with resource acquisition and management of ongoing resource needs

• providing phone support to people served

• The Program Assistant plays a significant role in the daily operations of the ACT team.

• This person may also be assisting with making referrals, completing quality assurance activities, tracking outcomes, data entry and tracking paperwork assignments.

• High school diploma or GED (required)

• 21 years of age or older (required)

• License which may be required based on education and standards determined by educational/degree guidelines.

• All Practitioners are supported in gaining certification as a Certified Psychiatric Rehabilitation Practitioner.

• The agency encourages staff to seek license at the highest standard permitted by their education and experience.