Front Desk Coordinator - Urology - 138345

UC San Diego Health provides comprehensive urologic care for both men and women, offering expertise in conditions such as kidney stones, urinary disorders, fertility issues, and diseases affecting the male reproductive tract and female pelvic floor. Our teams work closely with patients to develop personalized treatment plans that support their health and quality of life.As part of a nationally ranked, research-intensive academic medical center, our patients have access to innovative therapies and advanced treatments-often long before they are available elsewhere. UC San Diego Health is consistently recognized among the top 50 programs in the nation for urologic care by U.S. News & World Report, and in 2025-26 we are proud to be ranked No. 46.

Under the supervision of the clinic manager, the Urology Front Desk Coordinator is responsible for providing customer service, registration, appointment scheduling, insurance verification, greeting patients, and patient check-in and check-out. Additional responsibilities include collecting copayments and answering telephones. Typical duties involve handling multi-line incoming calls, completing online registration, scheduling appointments, securing authorizations for scheduled services, and operating office equipment such as fax machines and scanners. Other duties may be assigned as needed.

• A minimum of three (3) years previous related experience in a large complex healthcare setting.

• Demonstrated knowledge of third-party payors, including federal, state, and private health plans.

• Must have proficient computer skills and the ability to work within multiple platforms during calls.

• Must have basic knowledge of Microsoft Applications, including Outlook, Word, and Excel.

• Ability to work in an interactive environment and possess excellent customer service skills both in person and over the phone.

• Maintaining strict confidentiality with demonstrated experience applying good judgment and discretion is required.

• Have excellent communication skills with the ability to communicate clearly both verbally and in writing.

• Be a self-starter who is accountable and requires minimal direction and supervision; a person who is open to new ideas; and a creative and flexible individual who is comfortable working in a large, complex organization.

• Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment, and accountability.

• EPIC, ORSOS, PCIS, and IDX experience.
• Experience in a fast-paced, multi-specialty clinic.
• Authorization and registration experience.
• Urgent or Primary Care experience.
• Urology experience.

• Must be able to work various hours and locations based on business needs.
• Possible overtime. Must be willing and able to float to other locations as requested.
• Employment is subject to a criminal background check and pre-employment physical.