Resident Support Assistant Director

The Resident Support Assistant Director is an integral member of the University Apartments leadership team and community. The University Apartments community is a vibrant and diverse community of graduate students, their families/dependents, and faculty/staff.

This professional supervises the Resident Manager staff, who provide 24-hour support to the residents of University Apartments. They also take the lead on responding to resident concerns and serve as a resource and advocate for residents of all ages, referring residents to appropriate staff, campus and community resources, and working closely with the University Apartments Leadership team, University Apartments Assembly, and University Apartments residents to identify community needs, and program accordingly to address those needs.

Work Schedule

This position works primarily Monday-Friday during Community Center business hours (8:00am-5:45pm). This position will require some occasional evening or weekend hours.

• May supervise the day-to-day activities of unit staff and resolves routine and non-routine personnel issues

• Assists with implementation of university procedures that address student conduct

• Triages and responds to emergency situations according to established policies and procedures in partnership with emergency personnel and law enforcement if necessary

• May exercise supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 FTE or equivalent employees

• Assists in the development and implementation of strategic unit initiatives or student programs

• Manages the University Apartments live-in Resident Support staff who provide 24/7 on-call coverage to the University Apartments Community.

• Develops, implements, and evaluates resident housing operating policies, procedures, and programs to promote an inclusive community

Division of University Housing, University Apartments

University Apartments is a department within the Division of University Housing at the University of Wisconsin-Madison. As a student service organization, University Apartments provides on-campus housing, programs, and services for our residents.

The team at University Apartments actively support the mission of the University while also meeting the needs of students, families, and guests by fostering the development of a residential community. The University Apartments staff provides these services to a community of approximately 2,500 residents in 1,240 apartments on 83 acres. Residents are primarily graduate students, post-docs, faculty, staff, and their families; many of whom are international. University Apartments also includes Eagle's Wing Childcare and Education Programs, a licensed and nationally accredited early education program located in the University Apartments Community Center. The majority of families who use the center are residents of University Apartments. All programs and services sponsored by University Apartments are funded through rent or user fees.

The starting annual salary is $73,000 or higher based on qualifications with a competitive retirement and benefits package, including vacation, holidays, and paid time off. Benefits information can be found at (https://hr.wisc.edu/benefits/)

• Four (4) years of full-time work experience in Student Affairs, Higher Education, Counseling, Social Work, Residence Life, Resident Support, or related field
• Minimum of two (2) years of staff supervision experience

• Four (4) or more years of staff supervision experience
• Prior experience working with graduate students and/or in a graduate/family housing environment
• Experience working with a diverse and international community
• Bilingual/bicultural and/or international work/study abroad experience
• Experience or training with conflict resolution and/or mediation
• Experience with case management, on-call, or crisis response
• Excellent written and verbal communication skills
• Valid driver's license

Bachelor's degree in Student Affairs, Higher Education, Counseling, Social Work, or related field OR Bachelor's degree (any discipline) with a Master's Degree in Student Affairs, Higher Education, Counseling, Social Work, or related field.

Please submit a resume and cover letter within the online application system. In your materials, please address how your knowledge, skills, and experience meet the required and preferred qualifications needed for this position. We are only able to consider completed application materials submitted by the deadline date.

Candidates who apply for this position may be considered for other or future vacancies within this title, including those which may have a different work schedule and/or requirements from this vacancy.

Additional Information:

This position has been identified as a position of trust with access to vulnerable populations. The selected candidate will be required to pass an initial criminal background check to be eligible for employment and then every four years thereafter.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of employer sponsorship) on or before the effective date of appointment.

University Housing may communicate with you about your application status using a text messaging service. To opt-out please reply "STOP" to text messages received or contact University Housing HR at hr@housing.wisc.edu or 608-262-2766. Message and data rates may apply.

University Housing Human Resources, hr@housing.wisc.edu, 608-262-2766

Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.