Senior Software Engineer

Senior Systems Software Engineer

Requires a blend of technical expertise, customer service skills, and leadership experience. They should also be able to communicate sophisticated technology concepts to both IT professionals and end users.

Compensation & Benefits:

Full time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice.

High-Level Responsibilities Include:

• Recommends business process reengineering improvements to maximize the new system's potential, improving overall tax processing speed and accuracy
• Monitors, tracks and reports on all post deployment and support activities
• Define processes to create and distribute executive level daily reports to capture progress towards resolution of outstanding IT and Business process issues as well as progress toward key process indicators.
• Prepare briefing material to update senior Executives.
• Anticipate potential issues and implement preventive measures to mitigate risks before they impact operations.
• Gather feedback and data to refine processes and system performance while continually striving for excellence in every aspect of the rollout.
• Oversee the team responsible to:
  • Install, configure, and maintain hardware and software.
  • Ensure the system is fully operational and troubleshoot technical issues swiftly.
  • Ensure robust and reliable network connectivity, resolving any network-related issues to guarantee continuous access to the new processing system.
  • Provide support, quickly diagnosing and fixing system errors, software malfunctions, and other technical disruptions.
  • Collaborate to protect sensitive tax data, continuously monitoring and implementing security protocols to prevent breaches and ensure compliance with federal standards.
  • Work closely with personnel to analyze current workflows, identify inefficiencies, and develop optimized processes aligned with the new system's capabilities.
  • Guide staff through the transition, offering comprehensive training and support to help them adapt to new procedures and technologies.
  • Monitor system performance and business processes, ensuring that all aspects of the new system meet rigorous quality and compliance standards.
  • Oversee the rollout process.
  • Coordinate between IT and business teams.
  • Ensure project milestones are met on time and within budget.
• Adheres to Service Level Targets or Agreements.
• Performs other work-related duties as assigned.

Experience, Education, Skills, Abilities requested:

• Bachelors in related field or years of experience in lieu of education.

• Minimum 5 years of applicable experience
• Advanced knowledge of computer software systems, including databases, office applications, and operating systems.
• Excellent analytical and diagnostic skills.
• Advanced knowledge of software and remote-access systems.
• High-level communication skills.
• Ability to troubleshoot complex hardware and software issues.
• Ability to display patience and understanding.
• Must pass pre-employment qualifications of Cherokee Federal.

Company Information:

Cherokee Nation Solution Link (CNSL) provides support, services, and solutions to federal and commercial customers. The company takes a personalized approach to solving our clients' toughest challenges, helping you make the most of your skills. CNSL is part of Cherokee Federal - a team of tribally owned federal contracting companies. For more information, visit cherokee-federal.com.

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IT support supervisor

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Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, Accommodation request, and Presidential EO 14042 Notice.