Order Fulfillment Operations Supervisor

Join a Leader in Home Healthcare

At Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader inventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivershigh-quality products,exceptional service, andcompassionate supportthat helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at Rotech.com.

Job Summary

We are seeking a dedicatedOrder Fulfillment Operations Supervisor to join our team. In this position, you will assist in managing the daily employees, and activities of a high volume distribution facility, including but not limited to: order picking, order packing and order shipping of different product lines. These product lines are medical in nature with critical oversight needed to fulfill orders accurately along with completing all orders daily.

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

• Aids in the development and execution of various daily, weekly and monthly reports
• Assist in the development and implementation of business process initiatives to optimize departmental operations in accordance with overall business objectives
• Assists in the hiring, on-boarding training and managing performance of warehouse staff
• Assists in training plans for immediate and long-term performance improvements and growth opportunities
• Daily management of employees within the Warehouse
• Embodies safety training and reporting for Murray operation
• Ensure orders are filled accurately and shipped timely
• Ensures associates are practicing safe work habits, ensuring a safe work environment
• Identifies continuous improvements for more effective and efficient operations
• Manages all Team Leads and Direct Reports within their department
• Manages high volume picking, packing and shipping for multiple product lines
• Manages the daily activities of large centralized distribution center
• Must be able to occasionally work weekends and after-hours during peak times (this is non-typical)
• Occasional Night and/or Weekend work
• Participate in cross training and continuous skill development
• Participates in preparation for compliance audits
• Prevents product damage and shrinkage, accidents, and occupational hazards
• Provides clear direction and general guidance to the department in the formulation and implementation of procedures and ensures that these are translated and enforced into action to meet operational goals
• Provides senior level project management support as needed
• Special projects as needed
• Performs other duties as assigned

Employment is contingent on

• Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
• Drug screen (when applicable for the position)
• Compliance with healthcare facility credentialing process (when applicable for the position)
• Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

• High school diploma or GED equivalent, required

Preferred Education and/or Experience

• College degree preferred
• Two years in a leadership position within fulfillment and/or warehouse operations
• Experience with ERP, MRP and WMS Systems
• Experience with medical equipment, preferred
• Medical terminology, preferred

Skills and Competencies

• Effectively communicate in English; both oral and written
• Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
• Maintain confidentiality, discretion and caution when handling sensitive information
• Multi-task along with attention to detail
• Self-motivation, organized, time-management and deductive problem solving skills
• Work independently and as part of a team

Machines, Equipment and Technical Abilities

• Ability to extract and manipulate large data files across multiple databases
• Company inventory management systems, company warehouse management and data systems and other such programs
• Email transmission and communication
• Internet navigation and research
• Learn company information systems and locations of key database files within inventory, shipping, etc.
• Microsoft applications; Outlook, Word and Excel
• Office equipment; fax machine, copier, printer, phone and computer and/or tablet

Physical Demands

• Clearly read small print on forms, product labels and handhelds
• Lift and carry office equipment and individual boxes
• Occasional Night and/or Weekend work
• Requires close vision to small print on computer and/or tablet and paperwork
• Requires sitting, walking, standing, talking and listening
• Walking and working on one's feet for extended periods of time

Benefits

• Generous paid time off and paid holidays
• Overtime pay for non-exempt positions (as applicable)
• Commissionfor Account Executives
• Bonus and incentive opportunities
• Fixed and variable car reimbursement for Area Managers and Account Executives
• Car, mileage, and telephone reimbursement(as applicable)
• Employee discount and recognition programs

• Employee Assistance Program (EAP)

• 401(k), HSA, and FSA/Dependent Care FSA

• Medical, prescription, dental, and vision coverage

• Life insurance, disability, accidental death, identity protection, and legal services

• Meru Health mental health and Mercer SmartConnect Medicare programs

• Livongo Diabetes and High Blood Pressure programs

• Healthcare Bluebook and RX Savings Solutions programs

• Hepatitis B (HEPB) and TB vaccinations

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.