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Coyote Logistics has been acquired by RXO. RXO (NYSE: RXO) is a leading provider of asset-light transportation solutions. RXO offers tech-enabled truck brokerage services together with complementary solutions including managed transportation, freight forwarding and last mile delivery. The company combines massive capacity and cutting-edge technology to move freight efficiently through supply chains across North America. The company is headquartered in Charlotte, N.C. VisitRXO.comfor more information and connect with RXO onFacebook,X,LinkedIn,Instagram, andYouTube. The Small Package Operations Rep demonstrates exceptional execution on the day-to-day operations of small package customers, ensuring operational efficiency and high service levels, while also assisting teammates and achieving results that show advanced skills. DAILY TASKS & RESPONSIBILITIES (include, but not limited to):
- Operational Execution Oversight: Oversee the day-to-day execution of small package customers, ensuring all loads are processed accurately and on time.
- Account escalation: Serve as the first point of escalation for any issues involving external contacts, such as carriers and customers, addressing concerns quickly and professionally.
- Cross team collaboration: Work closely with cross-functional teams, such as capacity management, managed ops, and leadership, to ensure seamless operations.
- Feedback and updates: Provide regular feedback and updates to senior management on operational performance, challenges, and successes during your shift.
- KPI management: Analyze operational data and KPIs to assess performance and identify opportunities for improvement in load execution and customer service.
ESSENTIAL SKILLS & CHARACTERISTICS:
- Strong communication and customer service skills
- Analytical, thorough, and hyper organized
- Ability to balance various work streams and timelines
- Confident decision-making skills, problem solving ability, issue, and conflict resolution
- Persuasiveness, assertiveness, confidence
- Patience, supportive presence, ability to maintain composure in stressful situations
- Ability to motivate others, inspire teamwork and collaboration
- 2+ years of operational experience
Compensation for this role is $50,000-55,000 annually. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.
Our Benefits
- Competitive pay
- Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave
- 401(k) retirement plan with up to 5% company match
- Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
- Employee Assistance Program (EAP)
- Tuition reimbursement, adoption assistance
- Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
- Health Reimbursement Arrangement
Do Well, Be Well
- Comprehensive medical, dental, vision, and life insurance coverage
- Retirement 401(k) featuring employer match
- Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)
- Employee Assistance Program (EAP)
- Industry-leading mental health resources
- Complimentary membership to Peloton
- Access to LinkedIn Learning for continuous skill enhancement
- Paid time off and paid parental and disability leave
- 3 paid community service days annually
Important Notice to US Applicants: Coyote is an at-will employer. We are an Equal Opportunity Employer. Please view Equal Opportunity Posters provided by the OFCCP.
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Coyote
life insurance, flexible benefit account, paid time off, tuition reimbursement, 401(k), retirement plan
Feb 06, 2026