New 
Residential Mortgage & Consumer Loan Servicing Manager
 Quadrant, Inc. | |
 United States, Virginia, Alexandria | |
 Feb 05, 2026 | |
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Loan Servicing Manager
Alexandria VA or Moorefield WV Pay from $75,000 Per Year MUST Experienced Loan Servicing Manager 5+ yrs of management/supervisory experience required RCMS certification 5+ yrs exp managing loan servicing functions with strong knowledge of mortgage originations, Fannie Mae, Freddie Mac, FHA, VA, and RD requirements. 5+ yrs of management/supervisory experience required. Demonstrated ability to solve complex problems. Strong knowledge of banking systems/deposit operations and balancing procedures required BS and/or equivalent experience DUTIES The Residential Mortgage & Consumer Loan Servicing Manager is responsible for leading the development, execution, and maintenance of the organization's Loan Servicing functions for consumer and residential mortgage loan portfolios. The role ensures compliance with federal and state laws, agency/GSE requirements, investor guidelines, client requirements, and internal credit policies and guidelines. Oversee loan servicing activities for consumer and mortgage portfolios, including document tracking, investor reporting, loan balancing, payoff processing, escrow administration, and record retention. Recruit, train, coach, and motivate a high performing servicing team. Conduct performance appraisals, career development planning, and succession readiness. Design and implement strategies to embed a customer-first mindset across the servicing team-promoting empathy, responsiveness, and transparency in all borrower interactions. Partner with internal stakeholders (Sales, Collections, Compliance, Technology) to streamline hand-offs, feedback loops, and service standards that exceed customer expectations. Anticipate volume growth from new delivery channels and product launches; lead system implementations and enhancements. Maintain awareness of industry trends, emerging technologies, and competitor offerings to recommend service enhancements. Develop and update servicing procedure manuals covering Fannie Mae, Freddie Mac, FHA, VA, RD, and other investor requirements. Collaborate with the Corporate Compliance Office to draft notices, disclosures, training modules, and monitoring tools; ensure adherence to regulatory and audit standards. Serve as department liaison on bank committees, regulatory exams, and internal audits. Chair or participate in cross functional project teams for system conversions, new application roll outs, and operational initiatives. Manage external vendor relationships-evaluate performance, coordinate alternatives analysis, and oversee contractual/service level reporting. Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. "Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act". | |