Senior Servicing Digital and Technology Product Owner (Hybrid)

Position Compensation Range:

Pay Rate Type:

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

• Develop and implement capabilities for the Digital Servicing product framework, including methodologies, tools, and templates, to deliver and measure business readiness and success.
• Lead the maintenance, reviews to the framework based on lessons learned and evolving project needs.
• Oversee customer and user empathy collaboration; identify pain points and evaluate opportunities to solve them, determining what gets built to support product; lead with broader decision making within product suite.
• Conduct deep collaboration across business technology and user experience. This collaboration includes working with leadership, project teams, and other relevant all partners. The goal is to create change-transformation deliverables, which include business case for change, leadership strategy, and change impact assessment. Other deliverables are partner assessment and engagement plan, network, change readiness assessments, change strategy and implementation plan, communications and training strategy and plan.

Specialized Knowledge and Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated experience delivering products or solutions to meet needs of external partners, preferably in the insurance industry.
• Demonstrated understanding of the technology industry and data science space, including current and emerging digital solutions and trends.
• Demonstrated experience leading multiple customer-facing digital/technology products.
• Extensive knowledge of agile methodologies, managing data and tech projects, industry standards and best practices.
• Extensive knowledge and understanding of the market, users, and landscape of digital products and applications.
• Demonstrated verbal and written communication skills with ability to transfer knowledge and work cross-functionally.
• Demonstrated strong problem solving and analytical aptitude with the ability to analyze information, interpret results, formulate conclusions and provide strong consulting.
• Demonstrated experience fostering a collaborative and cross-functional team environment.

Preferred Experience:

• Partner Channel experience.

• Offer to selected candidate will be made contingent on the results of applicable background checks

• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions

• Sponsorship will not be considered for this position unless specified in the posting

In this hybrid role you will be expected to work a minimum of 10 days per month out of the Boston, MA or Madison, WI offices.

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.