NAASC - Materials Handler I (After Sales Warranty Entry Clerk)

Requisition ID:917183
Store #:M18838 Product Recovry - ATL Lab
Position:Full-Time
Total Rewards:Benefits/Incentive Information

If you've worn a pair of glasses, we've already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

MAJOR DUTIES AND RESPONSIBILITIES

• Inspects and evaluates product in accordance with warranty policies.
  
• Processes evaluations of product in a timely manner.
  
• Assesses damage to eyewear and inputs defect codes for each product category.
  
• Processes letters from consumers.
  
• Communicates with Customer Service phone agents via email.
  
• Inputs notes in system for clarification and documentation of packages.
  
• Determines and implements correct repair process.
  
• Inputs and verifies consumers' addresses (updates and makes changes when necessary).
  
• Determines most appropriate methods of shipping for each package.
  
• Suggests improvements for future growth of Warranty department.
  
• Maintains a clean, safe and organized work station/area.
  
• Researches and resolves warranty issues.
  
• Repairs/adjusts eyewear as necessary.
  

BASIC QUALIFICATIONS

• High School Diploma or GED
  
• Must be detail oriented
  
• Ability to work from detailed procedures
  
• Ability to work flexible hours and overtime as requested by Supervisors/Manager
  
• Ability to work in a stand/walk position for up to 8 hours
  
• Able to read, write, and speak fluent English
  
• Ability to type minimum of 35 WPM
  

PREFERRED QUALIFICATIONS

• Warranty Center or eyewear repair experience
  
• SAP experience
  
• Bilingual - able to read, write and communicate effectively in Spanish
  
• Proficient with Microsoft Outlook and Microsoft Excel
  

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or emailHRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.