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For more than 100 years, Modine has solved the toughest thermal management challenges for mission-critical applications. Our purpose of Engineering a Cleaner, Healthier World means we are always evolving our portfolio of technologies to provide the latest heating, cooling, and ventilation solutions. Through the hard work of more than 11,000 employees worldwide, our Climate Solutions and Performance Technologies segments advance our purpose with systems that improve air quality, reduce energy and water consumption, lower harmful emissions, enable cleaner running vehicles, and use environmentally friendly refrigerants. Modine is a global company headquartered in Racine, Wisconsin (U.S.), with operations in North America, South America, Europe, and Asia. For more information about Modine, visit modine.com.
Position Description
An excellent opportunity has arisen for a Field Service Manager within our Aftermarket Support team. This role blends people leadership with hands-on technical expertise to drive onsite excellence, customer satisfaction, and continuous quality improvement. The Field Service Manager partners closely with the Aftermarket Leadership Team, Quality, End-of-Line Test (EOLT), and Service/Commissioning teams to ensure contractual obligations are met and feedback from the field is translated into actionable product and process improvements. Key Responsibilities
- Team Leadership and Operations
- Work alongside the North America Director - Service & Maintenance and other Service Managers to support department operations, with a particular emphasis on coordinating and supporting external Engineers.
- Manage and approve the submission process for external Engineer timesheets and expense reporting.
- Manage the Modine external Engineer absentee and sick process in accordance with policy and local requirements.
- Ensure 24-hour service support coverage in line with contractual obligations, including escalation management.
Customer Contracts and Commercial Support
- Maintain clear records of contract scope, response commitments, and service deliverables; ensure field execution aligns to contract terms.
- Assist in pricing preparation, negotiation support, and renewal activities for customer service contracts in partnership with Aftersales leadership and Procurement/Finance as needed.
Customer Experience, KPIs, and Continuous Improvement
- Develop, track, and report key performance indicators (KPIs) related to customer service delivery, quality, response times, and first-time-fix where applicable.
- Identify trends in service performance and product reliability; recommend corrective actions and process improvements.
Quality and Cross-Functional Collaboration
- Partner closely with the Quality department as a bridge between Service and Maintenance Support Engineers and the Quality team, translating field issues into clear, actionable problem statements.
- Support investigation, containment, and corrective action efforts; assist with rollout of approved changes to the factory and field as required.
- Demonstrate working knowledge of the Airedale Quality process and ensure feedback loops are maintained and documented.
Technical Leadership and Field Support
- Serve as a key technical point of contact for external customers, ensuring effective coordination of external Engineers to meet customer requirements.
- Provide guidance on troubleshooting, diagnosis, and repair activities across mechanical, electrical, and controls disciplines as needed.
- Act as a point of contact between Service and End of Line Test (EOLT) to enable feedback, technical training, and process alignment; familiarity with EOLT procedures is beneficial.
Training and Development
- Build and maintain training plans for internal support staff, including hands-on and site experience where appropriate.
- Build training plans for new Service Technicians; conduct regular performance check-ins and document progress.
- Leverage factory build knowledge to coach new starters on workmanship standards, visual quality, and the importance of doing work correctly to agreed standards.
Required Education & Qualifications
- 5+ years of experience in field service operations, with at least 2 years in a managerial or supervisory role.
- Proven leadership skills with the ability to motivate, coordinate, and develop a field service team.
- Strong customer focus and a professional, solutionsoriented approach.
- Demonstrated drive to improve quality, service performance, and operational standards.
- Working knowledge of onsite health and safety requirements.
- Highly organized, proactive, and able to manage multiple priorities independently.
- Strong mechanical, electrical, and controls knowledge (or comparable technical experience).
- Excellent written and verbal communication skills.
- Valid, clean driver's license.
- Universal EPA 608 Certification.
- OSHA 10 Certification (minimum).
- Education:Bachelor's degree in Engineering, Business Management, or related field preferred.
Why Choose Modine? Health & Well-being:
- Day One
- Competitive health, dental & vision insurance coverage
- Employee Assistance Program (EAP)
- After 90 days of continuous employment
- Maternity Leave (12 weeks at 100% pay)
- 8 weeks of short term disability leave paid at 100%
- 4 weeks of paid parental leave paid at 100%
- Paternity Leave (4 weeks at 100% pay)
Financial Benefits:
- 401k Retirement plan and company paid match
- Life Insurance
- Health Savings Account (HSA) with employer contribution
- Flexible Spending Accounts (FSA)
- Short Term Disability (company paid)
- Long Term Disability
Work-Life Balance:
- Competitive time-off policies
- Tuition Reimbursement
To view full benefits information:MyModine Benefits| Modine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. However, this position is not eligible for employer-sponsored work authorization. Applicants must be legally authorized to work in the United States without current or future sponsorship. Modine provides a competitive benefit package, which could include paid vacation, short term disability, 401(k), health, dental, vision, life insurance, flex spending benefits, tuition reimbursement, Health Savings Account and much more. Human Resources will provide more detail upon your hiring. #LI-KM2 #LI-Remote
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Modine Manufacturing Company
life insurance, vision insurance, parental leave, short term disability, long term disability, tuition reimbursement, 401(k), retirement plan
Feb 05, 2026