New

Human-Centered Design Adoption Strategist

Crowe
United States, Illinois, Chicago
225 West Wacker Drive (Show on map)
Feb 05, 2026
Your Journey at Crowe Starts Here: At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry. Job Description: Crowe is seeking a Human-Centered Design Adoption Strategist to join our technology implementation teams. This role is focused on ensuring that technology implementations lead to real, sustained adoption and meaningful change for the people who use them. This position reimagines adoption and change through a human-centered design lens, blending deep empathy, behavioral insight, experience design, and practical execution to help organizations successfully integrate new technologies into the way people actually work. The Human-Centered Design Adoption Strategist operates as a client-facing strategic partner to implementation teams, client leaders, and stakeholders, shaping adoption strategies that are grounded in human needs, organizational context, and the realities of Microsoft and NetSuite implementation environments. The Role The Human-Centered Design Adoption Strategist focuses on the people side of technology implementation, ensuring that solutions are designed, introduced, and embedded in ways that drive understanding, confidence, and long-term value. Rather than relying on prescriptive change models or one-size-fits-all communications plans, this role emphasizes sense-making, experience design, and behavioral enablement across the implementation lifecycle. The strategist helps teams anticipate friction, uncover unarticulated needs, and design adoption approaches that meet users where they are. This role partners closely with technologists, solution architects, functional leads, and client leaders to ensure adoption is considered from day one and embedded throughout Microsoft and NetSuite implementation efforts. What You'll Do Serve as the human-centered adoption strategist on client-facing Microsoft and NetSuite implementation engagements Design adoption approaches that support understanding, engagement, and sustained use of implemented platforms Partner with implementation teams to integrate adoption thinking throughout the delivery lifecycle Conduct discovery to understand user needs, roles, workflows, motivations, and barriers to adoption Translate insights into practical adoption strategies aligned to Microsoft and NetSuite solutions Design and facilitate client workshops, working sessions, and co-creation activities with business and technical stakeholders Shape onboarding, enablement, and learning experiences that help users confidently adopt new systems and ways of working Identify points of friction, resistance, and risk, and design thoughtful interventions to address them Support change moments such as go-live, hypercare, and post-implementation stabilization Advise client leaders and project teams on decisions that impact user experience, adoption, and long-term value realization Evaluate adoption signals and user feedback to refine approaches and improve outcomes over time that impact user experience, adoption, and change outcomes Continuously evaluate adoption signals and adjust approaches based on feedback and observed behavior How This Role Approaches Adoption This role approaches adoption through a human-centered, experience-led perspective, focusing on how people understand, experience, and integrate new technologies into their daily work. The Human-Centered Design Adoption Strategist emphasizes: Designing adoption through experiences, behaviors, and moments that matter Deep engagement with users to inform adoption approaches grounded in real needs and context Integration of adoption thinking directly into solution design and delivery Iterative learning and adjustment based on feedback, observation, and outcomes Practical strategies that balance empathy with the realities of enterprise environments Rather than relying on prescriptive models, this role adapts its approach to the organization, the technology, and the people involved, ensuring adoption strategies are relevant, actionable, and sustainable. Who This Role Is For You're someone who: Thinks deeply about how people experience change and new technology Is energized by ambiguity and shaping new ways of working Brings empathy, curiosity, and pragmatism to complex organizational challenges Can influence without authority and build trust quickly Enjoys working across disciplines, including technology, design, and business teams Believes adoption is something you design for, not something you hope for Core Capabilities Successful Human-Centered Design Adoption Strategists demonstrate strength across these areas: Human Insight & Empathy Ability to uncover user needs, motivations, and barriers through qualitative research and observation Comfort engaging directly with users at all levels of an organization Experience & Service Design Applying human-centered design principles to shape adoption journeys and enablement experiences Designing touchpoints that support learning, confidence, and behavior change Facilitation & Sense-Making Leading workshops and conversations that help teams align, learn, and move forward Helping stakeholders make sense of complexity and uncertainty Strategy & Execution Translating insight into clear, actionable adoption strategies Balancing vision with practical constraints of timelines, budgets, and technology platforms Collaboration & Leadership Partnering effectively with technologists, designers, and client leaders Leading through influence rather than formal authority Experience That Sets You Up for Success Experience working on client-facing technology implementations, digital transformations, or enterprise system deployments Experience applying human-centered design, service design, or experience strategy methods Backgrounds may include UX, service design, product, consulting, learning design, digital strategy, or adjacent fields Comfort facilitating workshops and working sessions with diverse stakeholder groups Experience designing enablement, onboarding, or learning experiences is a plus Experience in complex B2B, enterprise, or regulated environments is helpful, particularly with Microsoft (Dynamics 365, Power Platform, Microsoft 365) and/or NetSuite implementations Additional Details This role does not have direct supervisory responsibility Full-time position with flexibility Travel requirements vary by engagement Other duties may be assigned as business needs evolve We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $74,100.00 - $147,800.00 per year. Our Benefits: Your exceptional people experience starts here. At Crowe, we know that great peopleare what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you! How You Can Grow: We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper! More about Crowe: Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world. Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws. Crowe LLP does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge. Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. Please visit our webpage to see notices of the various state and local Ban-the-Box laws and Fair Chance Ordinances, where applicable. If you are interested in applying for employment with Crowe and are in need of an accommodation or require special assistance to navigate our website or to complete your application, please visit our Applicant Assistance and Accommodations page for more information: https://careers.crowe.com/crowe-applicant-assistance-and-accommodation