Senior EPIC App Analyst - ClinDoc

The Sr Epic Application Analyst plays a pivotal role in the advanced design, build, testing, validation of Epic, primarily Epic Inpatient Clinical Documentation and Clinical Case Management solutions. In addition to routine support, this role drives complex system improvements, collaborates with interdisciplinary teams, and leads strategic initiatives that enhance operational efficiency. As a trusted expert, the Sr Epic Application Analyst serves as a key partner to clinical, financial, and operational stakeholders, delivering innovative solutions that optimize system functionality, improve user experience, and align with broader organizational goals.

Minimum Education
Bachelor's Degree Bachelor's degree from a recognized college or university with major course work in computer science, Information Technology, engineering, or equivalent related experience. (Required)

In lieu of education on a 1-1 ratio i.e. one year of relevant work experience equals one year of required education.

Minimum Work Experience
Five (5) years of experience in the analysis, design, build, testing, and maintenance of Epic EMR or other EMR applications, with a strong understanding of healthcare workflows related to electronic medical record systems. (Required)
5 years Working knowledge and subject matter expertise in the assigned operational department area. (Preferred)

Required Licenses and Certifications
*Epic Inpatient Clinical Documentation Certification within 60 Days (Required)
*Currently active Clinical Documentation certification (Preferred)
*Epic Clinical Case Management Certification (Required)
*Currently active Clinical Case Management certification (Preferred)

Required Skills/Knowledge
Analytical & Problem-Solving Skills - Expertise in analyzing complex technical and functional issues, troubleshooting system performance, and devising strategic solutions to enhance healthcare and revenue cycle workflows.
Communication & Interpersonal Skills - Exceptional verbal and written communication skills, with the ability to effectively interact with cross-functional teams, deliver clear and concise documentation, and engage diverse stakeholders in meaningful discussions.
Project Coordination & Time Management - Skilled in managing competing priorities and overseeing multiple projects, ensuring delivery of high-quality results on time while maintaining the ability to handle larger, more complex initiatives.
Healthcare & Revenue Cycle Knowledge - Advanced understanding of healthcare operations, clinical workflows, and revenue cycle management, with a proven ability to align Epic system functionality to meet organizational needs and objectives.
Adaptability & Resilience - Demonstrates flexibility in adapting to changing business needs, remains composed under pressure, and successfully navigates and drives change in a fast-paced healthcare environment.
Collaboration & Teamwork - A proactive leader and team player who builds strong relationships, offers constructive feedback, and consistently works to achieve organizational goals through collaboration and mutual support.
Change Management & Change Agent - Experienced in managing and driving change within the organization by influencing stakeholders, guiding teams through transitions, and ensuring the smooth adoption of new processes and technologies.
Integrity & Professionalism - Maintains the highest level of integrity, accountability, and professionalism, particularly when handling complex or high-pressure situations, while strictly adhering to organizational policies and procedures.

Functional Accountabilities

• Responsible for the design, build, testing, validation, maintenance, and ongoing support of Clinical or Revenue Cycle applications, ensuring system functionality aligns with operational needs.

• Works across interdisciplinary teams and integrated workflows to support system optimization, enhance processes, and improve user experience.

• Serves as a subject matter expert and key resource for service lines, departments, and stakeholders, providing guidance on system capabilities, configurations, and best practices.

• Develops advanced knowledge of system functionality, processes, and integration points, supporting end users and mentoring colleagues on application use and optimization.

• Engages regularly with department heads, superusers, and operational teams to identify, document, and prioritize system needs, facilitating effective communication between IT and operational areas.

• Participates in routine rounding and stakeholder engagement to gather feedback, address system-related concerns, and foster collaboration.

• Provides advanced technical support services, troubleshooting complex issues, assisting in root cause analysis, and ensuring timely resolution of system-related challenges.

• Supports Epic and other application software updates, optimizations, upgrades, and implementations, including assessment, documentation, testing, and coordination of go-live activities.

• Collaborates with vendors and internal teams to maintain system stability, coordinate support efforts, and facilitate enhancements that align with operational goals.

• Provides on-call coverage as scheduled, assisting in issue resolution and ensuring continuity of operations.

• Coordinates and contributes to projects, ensuring deliverables align with business and clinical needs while adhering to established timelines.

• Advocates for user needs and change management, helping develop training, support materials, and documentation to assist with system adoption and workflow integration.

• Adheres to change management, time reporting, and documentation standards, ensuring compliance with organizational policies and industry best practices.

• Responds to and resolves support requests within designated timeframes, prioritizing issues based on impact and collaborating with stakeholders throughout the resolution process.

• Maintains up-to-date Epic certifications and knowledge of system enhancements, staying current on new version training and best practices to support ongoing system improvements.

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance