Supervisor. Member Outreach

Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens.

The Member Outreach Supervisor oversees the day-to-day operations of a team of Member Outreach Specialists who support Teladoc Health members and prospective members through outbound phone campaigns. These include outreach to new members for device onboarding, reconnecting existing members, and engaging eligible prospective members.

• Analyze call performance data and track results against targets.
• Provide operational improvement recommendations.
• Train and coach team members in a remote environment.
• Manage schedules and ensure policy compliance.
• Foster a positive team culture.
• Participate in ongoing development and integrate learnings.
• Maintain process documentation.
• Support special projects and efficiency improvements.
• Collaborate with cross-functional teams to optimize campaigns.
• Demonstrate strong communication skills.

• Minimum 3 years of outbound sales, member support, customer service, or call center experience.
• Ability to motivate, provide feedback, and manage KPIs remotely.
• Proficiency in Microsoft Office and Salesforce.
• Strong organizational, multitasking, and problem-solving skills.
• Exceptional verbal and written communication skills.
• Curiosity and progressive thinking.

• Bachelor's degree in business or related field.

Compensation & Benefits

The base salary range for this position is$65,000- $75,000.In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed hereTeladoc Health Benefits 2026.Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.This information is applicable for all full-time positions.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague's unique perspective and is focused on continually improving, each and every day.

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available at this link.