Vice President, Information Technology, Global

Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

IT Department

The IT organization at Vantage Data Centers operates as an integrated service function within the broader CIO organization, which includes five peer departments: IT, Artificial Intelligence, Cybersecurity, Process & Governance, and Enterprise Strategy & Delivery. This structure enables coordinated delivery of technology capabilities while maintaining specialized expertise in critical domains.

The IT department delivers foundational technology services across Infrastructure, Network, IT Service Desk, and IT Service Delivery (Engineering). We design, deploy, operate, and continuously improve the global infrastructure, networking, end-user support, and operational frameworks that power business operations across our expanding data center portfolio. Our focus balances operational excellence with strategic capability building, ensuring reliable service delivery today while positioning the organization for sustained growth.

Position Overview

This role can be based remotely anywhere in the United States.

Vantage Data Centers seeks an operationally excellent technology executive to lead the global IT organization as Vice President of Information Technology. This role owns accountability for four critical teams, Infrastructure, Network, IT Service Desk, and IT Service Delivery (Engineering), ensuring world-class reliability, operational discipline, and measurable service performance across our expanding global footprint.

This is fundamentally an operational leadership role focused on execution excellence, team development, and service delivery at scale. The VP IT ensures foundational technology services operate with predictable reliability, meet defined SLAs, and scale efficiently to support business growth across North America, EMEA, and APAC regions. While strategic input is expected, particularly regarding technology roadmaps, vendor partnerships, and capacity planning, the primary mandate is delivering operational excellence through disciplined processes, strong team leadership, and relentless focus on service quality.

The role requires deep collaboration with peer department leaders in the CIO organization. You will partner closely with the AI department to enable intelligent automation and provide infrastructure for AI workloads, with Cybersecurity to embed security-by-design principles, with Enterprise Strategy & Delivery to sequence and execute strategic programs, and with Process & Governance to mature operational standards and compliance frameworks. This collaborative model demands a leader who builds consensus, communicates transparently, and navigates cross-functional dependencies diplomatically while maintaining clear accountability for IT operational outcomes.

Essential Job Functions

• Lead global IT operations across Infrastructure, Network, IT Service Desk, and IT Service Delivery teams, ensuring 24x7 service availability, rapid incident response, and consistent service quality across all regions. Establish and govern operational KPIs, SLAs, and performance metrics that provide transparency and enable data-driven continuous improvement.
• Oversee global infrastructure including datacenter operations, virtualization platforms, storage systems, database administration, and hybrid cloud environments. Ensure network infrastructure delivers continuous, secure connectivity across 69+ data centers and office locations through proactive monitoring, capacity planning, and structured change management.
• Direct IT Service Desk operations delivering tier 1-3 support globally through MSP partnerships and internal teams, targeting 70%+ first contact resolution. Lead Enterprise Lifecycle Management including device procurement, standardized provisioning, three-year refresh cycles, and automated onboarding/offboarding workflows integrated with Workday and ServiceNow.
• Guide IT Service Delivery (Engineering) team in building operational frameworks, automation platforms, cloud governance (Azure/M365 CCoE and FinOps), IT service catalogs, and ITIL process maturity. Drive infrastructure automation initiatives that transform manual processes into repeatable workflows while optimizing cloud costs and operational efficiency.
• Partner closely with AI department to enable intelligent automation initiatives, provide infrastructure for AI workloads and platforms, and integrate AI capabilities into IT operational processes. Collaborate with Cybersecurity to embed security-by-design principles, Enterprise Strategy & Delivery to execute strategic programs, and Process & Governance to mature operational standards and compliance frameworks.
• Leverage strategic vendor partnerships to deliver large-scale infrastructure redesigns, network modernization, end-of-life equipment replacements, and growth initiatives. Conduct gap analyses, develop remediation plans, guide vendor selection and performance oversight, and establish clear KPIs and accountability frameworks ensuring high-quality, on-time delivery aligned to enterprise standards.
• Drive infrastructure standardization, technology refresh cycles, firmware upgrades, and construction partnership support for new facility builds. Manage vendor relationships, negotiate enterprise agreements, and conduct technology evaluations that position Vantage for competitive advantage while optimizing costs and maintaining supportability.
• Build, mentor, and elevate high-performing global teams rooted in accountability, operational excellence, and continuous improvement. Foster culture aligned with Vantage values: no ego, no arrogance, strong teamwork, transparent communication, and commitment to both individual excellence and collaborative achievement.
• Contribute to enterprise technology strategy and roadmap development, provide strategic perspective on modernization opportunities, conduct proactive capacity planning, and serve as advisor to CIO and executive leadership on technology investments and operational initiatives.
• Identify and mitigate operational, technical, and programmatic risks across IT functions. Drive resiliency, disaster recovery, and business continuity planning while ensuring operations align with governance frameworks, regulatory requirements, and compliance standards.
• Additional details as assigned by management.

Job Requirements

• 12-15+ years managing global IT operations, data center environments, and large-scale infrastructure with demonstrated operational excellence and service delivery at scale. 5-7+ years in senior leadership roles overseeing enterprise IT in complex, matrixed organizations.
• Deep expertise in enterprise infrastructure, networking, datacenter operations, end-user computing, IT service delivery, and modern technology stacks including hybrid cloud, virtualization, software-defined networking, and infrastructure automation.
• Strong operational foundation including ITIL service management, incident/problem management, change control, configuration management, SLA governance, and KPI-driven performance management with proven track record delivering large-scale infrastructure projects and transformation programs.
• Exceptional communicator capable of influencing executives and stakeholders globally while translating technical complexity into business language. Proven ability to build and develop high-performing teams with track record of talent development and creating cultures of accountability and excellence.
• Strong collaboration skills across engineering, operations, security, AI, governance, and business functions with ability to build consensus and navigate organizational complexity diplomatically. Strategic thinker who contributes to technology vision while maintaining operational focus and execution discipline.
• Bachelor's degree in Computer Science, Engineering, MIS, or related technical field (or equivalent experience). MBA or advanced degree strongly preferred, particularly for candidates interested in CIO succession trajectory.
• Data center or colocation industry experience preferred. Experience managing global operations across multiple time zones (NA, EMEA, APAC) and partnering with AI or analytics teams valued. Familiarity with Microsoft technology stack (Azure, M365, Intune) beneficial.
• Travel required is expected to be up to 20% but may increase over time as the business evolves.

Physical Demands and Special Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.

Additional Details

• Salary Range: $260,000-$285,000 Base + Bonus (this range is based on Colorado market data and may vary in other locations)
• This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.
• Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.

#LI-HM1

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers is an Equal Opportunity Employer

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.

We'll be accepting applications for at least one week from the date this role is posted. If you're interested, we encourage you to apply soon-we're excited to find the right person and will keep the role open until we do!