Student Services Professional III

Bachelor's degree in a related field or equivalent and 5 years of professional experience

• Experience and knowledge of Banner student system.
• Ability to effectively communicate.
• Ability to multi-task.
• Ability to read, apply and explain policies.
• Knowledge of UGA's academic policies and procedures desired.
• Knowledge of USG and UGA tuition classification policies and practices preferred.
• Knowledge of VA policies and procedures.
• Ability to maintain confidentiality regarding sensitive data
• Ability to be sensitive to and respond to needs and concerns of students.

• Work at a computer for long periods of time.
• Answer phones for long periods of time.
• Travel on campus.

• Oversee day to day processing for the TAP program at UGA.
• Manage the tap@uga.edu email address and respond to written inquiries regarding eligibility, policies and practices.
• Manage a high volume of submitted TAP applications, evaluate for accuracy and completion
• Correspond to applicants to resolve incomplete submissions.
• Maintain internal spreadsheets of TAP applicants with academic and financial information required to process the benefit.
• Verify each applicant for employment eligibility using OneUSG Connect.
• Verify each applicant for academic eligibility using Banner.
• Reconcile discrepancies between the TAP waivers and internal records.
• Prepare reports each term for the Payroll Office for submission to USG.
• Monitor and send notifications to applicants regarding deadlines, updates, and confirmation of awarded waivers.
• Assist with annual audits.

• Answer a wide range of questions generated from current and prospective students, faculty, and staff as well as the general public regarding eligibility, policies and practices.
• Recommend appropriate options for individuals in petitioning or obtaining an out of state waiver.
• Prepare packages for committee review.
• Communicate decisions via email.
• Ensure documentation is archived in the document imaging system
• Review and comply with changing USG regulations and attend annual training.
• Assist with annual audits.

• Assist VA students and their eligible dependents with applying for educational benefits including gathering the appropriate documentation from those students and then working with the Department of Veteran Affairs on ensuring benefits are applied in a timely manner.
• Read, interpret, and apply eligibility regulations.
• Be aware of VA policy changes and maintain compliance.
• Assist with maintaining written policy and step-by-step procedures for certifying.
• Monitor eligible VA students'/dependents' academic progress and maintain academic records.
• Assist with reviewing and responding to audits.

• Serve as a resource for students, parents, faculty, staff, alumni, departmental offices and the general public regarding a wide variety of issues and concerns related to registration and student records at the University.
• Answer a wide range of questions/issues generated from students, parents, faculty, staff, and alumni in person, through the four office email accounts or on the phone.
• Liaise with other offices, such as the EITS helpdesk, the Office of the Student Financial Aid, the Office of International Education, the Equal Opportunity Office, Student Conduct, Academic Honesty, etc.