|
Description
Job Title: Warehouse Operations Manager
Job Location: Boston, MA We have an exciting opportunity for a WAREHOUSE OPERATIONS MANAGER to manage freight handling for our customers out of our warehouse in Peabody, MA. Key Responsibilities:
- Assumes responsibility for good working practices, safety, and security for customer inventory
- Develops, recommends, and implements process and procedure improvements for service delivery to the customer
- Provides customized solutions for customers in the areas of warehousing, inventory control & analysis, transportation, and technical support
- Responsible for the Key Performance Indicators (KPIs) of the product and ensures budget targets are met
- Supervises staff, responsible for hiring, coaching, training, and developing subordinate staff
- Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes
- Collaborates with senior management to deliver strategic business results. Builds collaborative working relationships across groups
- Drives Performance Improvement though active management and use is CIP tools.
- Metric driven and drives team performance based on data
- Responsible to shape and adjust workflows based on business need.
- P/L responsibility for the business unit, works to control costs and implement cost improvement measures.
- Drives Productivity improvement measures with teams.
- Responsible for root cause analysis and implementation of corrective measures to address and minimize reoccurring challenges.
- Responsible to develop, maintain, and implement local operating procedures and work instructions.
Skills / Requirements:
- Minimum 5 years in freight forwarding and operations experience required
- Minimum 3 years supervisory or management experience required
- Familiarity with Warehouse Management Systems (WMS) and Good Distribution Practices (GDP) Regulations
- Effective verbal and written communication skills
- Familiarity with DOT and HazMat regulations
- Familiar with TSA, TAPA, and C-TPAT regulations
- Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)
- BA/BS Preferred
Pay Range: $97,376.25 - $129,835.00+ (Based on Experience)
Benefits (All Non-Union Employees)
- Compensation: Competitive base salary plus role dependent performance-based incentives.
- 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
- Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
- Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
- Vision: Optional coverage for exams, frames, and contacts.
- Dental: Optional coverage for preventive, basic, and major services.
- Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
Why Join DHL Global Forwarding? At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success. Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers. Equal Opportunity Employer DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Work Authorization Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role. |
DHL Global Forwarding
paid time off, sick time, 401(k)
Feb 05, 2026