Position Details
Position Information
| Recruitment/Posting Title |
Director of Mail Services |
| Job Category |
Staff & Executive - Administrative & Support |
| Department |
Mail Services NB |
| Overview |
The Division of Institutional Planning & Operations (IP&O) employs a workforce of approximately 2,700 staff, represented by 15 collective negotiations agreements, and is responsible for institutional strategic initiatives and operations, which encompasses an expansive range of comprehensive service and business operations across the State of New Jersey. These include planning and construction, facilities, public safety and emergency operations, environmental health and safety, transportation, housing, and auxiliary/retail operations. |
| Posting Summary |
Rutgers, The State University of New Jersey, is seeking a Director of Mail Services for the Division of Institutional Planning & Operations (IP&O). As an experienced leader, the Director for Mail Services will lead a team of Associate/Assistant Directors who provide business service solutions for the entire Rutgers (RU) community- university wide. The Director will manage a diverse portfolio of business service solutions ranging from Student Mail postal operations, Faculty/Staff office mail operations, postage metering, bulk mailings, courier services, and other mail related services, etc., that are provided to the entire RU community (university-wide).
Among the key duties of this position are the following:
- The Director must maintain awareness of the customer's (student, staff and faculty) needs and priorities. Utilizes all the resources within the Mail Services organization to satisfy the needs of the customer.
- Provides leadership and overall direction to site resources and/or remote resources in order to fulfill the customer deliverables.
- Ensures that all resources have and utilize the necessary information, standards, methodologies & business processes to effectively and proactively meet the needs of our customers. Understands the overall university's services delivery model and builds effective working relationships with others both within and outside of the university.
- Establishes and manages effective governance over all business project and enhancement work to drive quality delivery and lessons learned.
- Forecasts and reports staffing demands to applicable leadership.
- Establishes quality deliverables and measurements to monitor our delivery.
- Provides supervisory tasks for site staff supporting end-to-end delivery at customer site.
- Represents to the customer (internal or external) and manages the execution of all Mail Services management processes.
- Provides performance review input to applicable management for team members to improve performance of the team and development of the staff.
- Ensures services are optimized for an effective cost model and to achieve customer satisfaction while managing to contractual scope.
- Ensures timely, effective communication across teams as well. this position will actively work with business owners, internal IT team, product and consulting vendors.
- The individual in this role must be able to function effectively with a high degree of independence and minimal direct supervision.
- This position will report to the Assistant Vice President, Business Services.
|
| FLSA |
Exempt |
| Grade |
08 |
| Salary Details |
|
| Minimum Salary |
108670.000 |
| Mid Range Salary |
137547.000 |
| Maximum Salary |
166424.000 |
| Offer Information |
The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent. |
| Benefits |
Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:
- Medical, prescription drug, and dental coverage
- Paid vacation, holidays, and various leave programs
- Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
- Employee and dependent educational benefits (when applicable)
- Life insurance coverage
- Employee discount programs
|
| Position Status |
Full Time |
| Working Hours |
|
| Standard Hours |
37.50 |
| Daily Work Shift |
Day |
| Work Arrangement |
|
| Union Description |
Admin Assembly (MPSC) |
| Payroll Designation |
PeopleSoft |
| Seniority Unit |
|
| Terms of Appointment |
Staff - 12 month |
| Position Pension Eligibility |
ABP |
Qualifications
| Minimum Education and Experience |
- Bachelor's degree in a related field, or an equivalent combination of education and/or experience that demonstrates extensive knowledge and understanding of Mail Services operations with a minimum of five years of relevant experience.
|
| Certifications/Licenses |
|
| Required Knowledge, Skills, and Abilities |
- Strong verbal and written communication skills; Proven managerial experience and experience as team leader for teams developing business solutions.
- Ability to work with cross functional teams to improve processes and procedures.
- Knowledge of and proficiency in using appropriate software, and spreadsheet applications.
|
| Preferred Qualifications |
- Demonstrates comprehensive knowledge of Mail Services operations, with a minimum of ten years of relevant experience preferred.
|
| Equipment Utilized |
|
| Physical Demands and Work Environment |
|
| Special Conditions |
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Posting Details
| Posting Number |
26ST0207 |
| Posting Open Date |
02/04/2026 |
| Special Instructions to Applicants |
|
| Regional Campus |
Rutgers University-New Brunswick |
| Home Location Campus |
Cook (RU-New Brunswick) |
| City |
New Brunswick |
| State |
NJ |
| Location Details |
|
Pre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings. Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination. Equal Employment Opportunity Statement
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement |
Rutgers University
life insurance, employee discount
Feb 04, 2026