Patient Collections Specialist

Join Newport Healthcare: Transform Lives Through Meaningful Work!

Are you ready to embark on a rewarding career in psychiatric healthcare? At Newport Healthcare, we are passionate about delivering exceptional mental health services to individuals in need. Our comprehensive approach covers the entire spectrum of care, creating a wealth of diverse roles for those who aspire to make a real impact. We believe in nurturing talent and fostering professional growth in a supportive environment. Here, you won't just find a job-you'll discover a fulfilling career path in the mental health field.

If you're eager to contribute to a mission-driven organization and help change lives for the better, we invite you to join our dedicated team at Newport Healthcare. Together, we can make a profound difference in the lives of those we serve!

Join Our Team as a Patient Collections Specialist!

Are you ready to make a difference in the healthcare industry? At Newport Healthcare, we are dedicated to transforming the lives of our patients, and we need passionate individuals like you to help us achieve our mission! We are currently seeking a dynamic Patients Collections Specialist to join our vibrant team.

The Patient Collections Specialist is responsible for communicating with patients regarding their outstanding healthcare balance(s), resolutions of billing questions and concerns, and reducing accounts receivable delinquency.

Why Newport Healthcare?

At Newport Healthcare, we believe in the power of compassion and professionalism. You will play a crucial role in supporting our business offices throughout the healthcare revenue cycle. This is not just a job; it's an opportunity to be part of a team that truly cares about making a positive impact on patients' lives.

What You'll Do:

• Provide customer service regarding collection issues.
• Contact patients via mail, phone or electronic methods to request payment, review account details, and set up a payment plan, if necessary.
• Assist with billing processes, including reviewing patient information and preparing itemized statements.
• Utilize knowledge of payor portals, clearing houses, explanation of benefits
  (EOB's), and other tools to successfully complete Accounts Receivable tasks.
• Document in detail problem/action/and follow up with patients and insurance companies until claims are
  fully adjudicated.
• Responsible for monitoring and maintaining assigned accounts, including accurate records of all contacts, payments and account updates while adhering to HIPPA privacy and security regulations.
• Adress patient questions, resolving billing disputes, and manage third-party payer issues to ensure reimbursement.
• Accountable for reducing delinquency for assigned accounts.
• Perform additional duties as assigned.

What We're Looking For:

• Professionalism: You embody the values and mission of Newport Healthcare in your daily interactions.
• Customer Focus: You are dedicated to exceeding the expectations of both internal and external customers.
• Communication Skills: You can convey information clearly and effectively, both verbally and in writing.
• Tech-Savvy: Proficient in using various systems such as Word, Outlook, HRIS, EMR, and online learning platforms.
• Attention to Detail: You produce accurate work that reflects your commitment to excellence.
• Organizational Skills: You can manage multiple tasks efficiently to achieve your goals.
• Problem Solver: You approach challenges with a logical mindset and seek effective solutions.

Why Join Us?

• Be part of a mission-driven organization that values your contributions.
• Work in a supportive and collaborative environment where your growth is encouraged.
• Enjoy competitive compensation and benefits that reflect your hard work and dedication.

Education:

High School Diploma or GED required. College degree is preferred.

Experience:
3-5 years' experience in high volume collections experience.

Accounts Receivable knowledge/experience preferred.

Knowledge:
Working knowledge of healthcare reimbursement methodologies from insurance payers and patients.

Technical Skills:
Ability to use various EHR and clearinghouse systems, as well as other tools available to collect payments and resolve accounts.
Proficiency with Microsoft Office Suite, including Excel and Word.

Team Player:
Ability to work well individually and in a team environment.

Organizational Skills:
Strong organizational, communication, and written skills.

Comprehensive Benefits Package & Competitive Compensation offered!

Hours: 9AM-6PM Central Standard Time

100% remote

PrairieCare Healthcare is an Equal Opportunity Employer.

PrairieCare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.

PrairieCare is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with disabilities. Applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process are encouraged to email careers@newporthealthcare.com for assistance.