Product Engineer

Location:

324 N 4th Street

Indiana, Pa 15701

Hours:

Monday - Friday 8AM-5PM

(Additional hours as necessary to meet the objectives of the department)

Function: The Product Engineer is a strategic, hands-on technical product leader responsible for the end-to-end technical realization of one or more core financial products built on third-party vendor platforms. This role blends technical acumen with business strategy: owning the product roadmap, positioning and marketing the product, proactively identifying and remediating issues, partnering with lines of business (LOBs) to drive measurable efficiencies, delivering training that accelerates adoption and value realization, and managing lifecycle of solutions supporting product. The Product Engineer also embeds Business Resiliency and operational risk practices to ensure continuity and rapid recovery when products are impacted by incidents or disasters

Duties and Responsibilities:

Product Ownership & Strategy

• Own product vision, strategy, and roadmap; define measurable outcomes tied to revenue enablement, cost reduction, risk mitigation, and customer/employee experience.

  • Translate business goals into epics, features, and user stories; maintain a prioritized backlog and drive iterative delivery with vendors and internal IT and security teams.

• Establish and monitor product KPIs/OKRs (e.g., adoption, NPS/CSAT, performance SLAs, defects escaped to prod, efficiency gains).

Go-to-Market & Product Marketing

• Develop positioning, value propositions, and messaging tailored to internal stakeholders and end users (sales, operations, finance, compliance).

• Create launch plans, release notes, enablement materials, demos, and communication strategies; partner with Corporate Communications/Marketing where applicable.

• Conduct market and competitive analysis; benchmark capabilities and price/performance to guide build/buy/partner decisions.

Problem Identification & Continuous Improvement

• Instrument products with telemetry (usage analytics, error rates, latency, SLA adherence); establish alerting and dashboards.

• Lead root-cause analysis (RCA) and defect triage; implement corrective actions, regression tests, and preventive controls.

• Run post-release reviews and retrospectives; convert learnings into backlog items and process improvements.

LOB Collaboration & Efficiency Gains

• Engage LOB stakeholders to map workflows, pain points, control gaps, and regulatory obligations; quantify impacts (time/cost/risk).

• Design and pilot solutions that streamline processes, eliminate manual steps, and consolidate duplicative tooling.

• Document new operating procedures, handoffs, and controls; track realized benefits (e.g., cycle-time reduction, error-rate improvement).

LOB Collaboration & Efficiency Gains

• Engage LOB stakeholders to map workflows, pain points, control gaps, and regulatory obligations; quantify impacts (time/cost/risk).

• Design and pilot solutions that streamline processes, eliminate manual steps, and consolidate duplicative tooling.

• Document new operating procedures, handoffs, and controls; track realized benefits (e.g., cycle-time reduction, error-rate improvement).

Roadmap Management & Upgrade Planning

• Publish and maintain a 12-24 month roadmap that balances innovation, technical debt remediation, compliance/controls, performance, and UX.

• Plan upgrades, migrations, and dependency changes (APIs, data platforms, identity, cloud services); manage change control and release governance.

• Coordinate with enterprise architecture and security teams to align standards, patterns, and reference architectures.

Product Consolidation & Rationalization

• Inventory single-use/overlapping products; assess total cost of ownership (TCO), risk, and user experience fragmentation.

• Propose consolidation paths (feature parity, phased migration, coexistence strategies); lead execution, cutover plans, and decommissioning.

End-User Training & Enablement

• Develop role-based training curricula (quick-start guides, playbooks, microlearning, videos, eLearning modules, knowledge base content).

• Deliver live workshops and train-the-trainer sessions; measure competency via assessments and usage analytics.

• Establish feedback loops (office hours, community channels, surveys); incorporate insights into product improvements.

Business Resiliency, Risk & Compliance

• Embed resiliency objectives into product design (RTO/RPO targets, failover patterns, data backup/restore, dependency mapping).

• Own product Business Continuity/Disaster Recovery (BC/DR) documentation; lead exercises (tabletop, failover, restore tests) and track readiness scores.

• Partner with Risk/Compliance/Internal Audit to ensure controls coverage (e.g., access management, change management, logging, segregation of duties).

• Manage SOX-significant system requirements where applicable: control design, evidence collection, walkthroughs/testing, and remediation of findings.

• Maintain incident response runbooks and communication plans; drive rapid triage and stakeholder updates during outages.

Delivery Governance & Stakeholder Management

• Manage vendor relationships and SLAs; conduct SOX reviews and contracted customer compliance controls where third-party solutions are used.

Performs other duties as assigned.

Education:

Requires a four-year degree or equivalent. Bachelor's degree in Computer Science, Engineering, Information Systems, Finance, or related field; or equivalent practical experience in banking technology or product roles. Five plus years in product engineering/management, , business analyst, technical product owner, solution analyst, or systems analyst in financial services (banking, payments, wealth, insurance, capital markets).

Experience:

Five to ten years general business experience, five to ten years of specialized experience. Preferred specialized experience.

Physical Demands:

This work can be performed at multiple locations. Operates a keypad device 90-100% , operates electronic equipment 20-30% of the day. Traveling 0-10%, overnight stays 0-10%. Primary parts of the body involved include fingers, thumb, hand, wrist(s), elbows, legs/feet, lower torso, and upper torso. Reaching 0-10%, standing 40-50%, sitting 40-50%, walking 0-10% of the day. Routinely lifts 10-20 lbs 0-10%, maximum lift 10-20 lbs 0-10%. This work can be performed with reasonable accommodations.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Salary Range: