The Director of Product/Service Development will lead the innovation and development of groundbreaking healthcare services focused on population health. The ideal candidate will be passionate about leveraging lean product development processes and agile project management methodologies to bring transformative solutions to deliver value. They will play a crucial role in gathering the voice of the customer, translating insights into actionable strategies, and guiding cross-functional teams from ideation to implementation and assessment. PRINCIPLE DUTIES AND RESPONSIBILITIES:
- Implement and champion lean product development principles to streamline processes, reduce waste, and accelerate time-to-market for innovative healthcare solutions.
- Lead agile project management practices to facilitate rapid iteration, adaptability, and collaboration across multidisciplinary teams.
- Develop and maintain comprehensive product roadmaps that prioritize features and enhancements based on market dynamics, customer feedback, and strategic objectives. closely with operations, design, IT, business development, and clinical teams to align priorities, resources, and timelines for successful product launches and ongoing optimization.
- Collaborate with clinical and executive leadership to define the product and service development strategy aligned with the organization's mission and market opportunities.
- Establish mechanisms for capturing, synthesizing, and integrating the voice of the customer into the product development process to ensure solutions meet user needs and preferences.
- Foster a culture of creativity and innovation, guiding teams in generating and evaluating new product and service ideas through design thinking and other methodologies.
- Establish key performance indicators (KPIs) and metrics to track the effectiveness and impact of healthcare services, conducting regular assessments and making data-driven recommendations for improvement.
- Ensure that all product and service developments comply with relevant healthcare regulations, standards, and best practices.
- Stay abreast of emerging trends, technologies, and industry developments in healthcare innovation, contributing insights and thought leadership to advance the organization's competitive position.
- Liaison between customer and Populance teams to ensure we are delivering value to customers.
EDUCATION/EXPERIENCE REQUIRED:
- Bachelor's degree in healthcare administration, business, engineering, or related field; advanced degree preferred.
- Proven track record of at least seven (7) years in product management, strategy, operations or development roles within the healthcare industry, with a focus on digital health solutions preferred.
- Experience implementing lean product development processes and agile project management methodologies in a fast-paced, cross-functional environment.
- Strong understanding of healthcare delivery models, reimbursement systems, and regulatory requirements, particularly in the context of at-home care and remote monitoring.
- Excellent analytical and problem-solving skills, with the ability to synthesize complex data and insights into actionable strategies.
- Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels of the organization.
- Demonstrated leadership capabilities, including the ability to inspire and motivate teams to achieve ambitious goals and drive innovation.
- Comfortable working in a dynamic, rapidly evolving startup or entrepreneurial environment, with a passion for making a positive impact on healthcare outcomes.
CERTIFICATIONS/LICENSURES REQUIRED:
- Agile certification preferred (ex. Scrum Alliance, SAFE, PMI-ACP).
- Case Management Certification (CCM) preferred
Additional Information
- Organization: Populance
- Department: Management
- Henry Ford Health Location: Healthy Populations
- Shift: Day Job
- Union Code: Not Applicable
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Henry Ford Health System
Feb 04, 2026