Deposit/Loan Operations Analyst II

What You Will Be Doing

• Review, analyze, and interpret deposit and account maintenance correspondence to ensure accuracy and compliance.
• Research and resolve depositrelated questions, exceptions, and problems submitted by both clients and internal partners.
• Communicate professionally with clients and third parties through phone, email, and workflow tools.
• Perform account maintenance tasks that may involve regulatory or monetary impact, including payment or research corrections.
• Process payments, payment exceptions, returned items, and encoding error corrections.
• Monitor daily operational reports, identify issues, and follow up as needed to maintain workflow accuracy.
• Disburse funds to appropriate endpoints following established procedures.
• Handle incoming and returned client correspondence and generate outbound communications related to account servicing.
• Make routine decisions within established guidelines to resolve processing questions and exceptions.
• Reconcile designated general ledger accounts.
• Utilize FIS, FIS Lockbox, IBS, and other internal systems to complete deposit and operational tasks.
• Maintain and update internal procedure documentation; assist in drafting updates or process changes.
• Support team operations and occasionally assist in orienting or guiding newer team members.
• Perform other related duties as assigned.

• 1-3 years of experience in banking or financial services, preferably within deposit operations.
• Working knowledge of deposit and lending procedures, as well as applicable regulatory requirements.
• Strong analytical and problemsolving abilities.
• Ability to adapt procedures or tools to meet moderate complexity tasks.
• High attention to detail and accuracy while working within routine, deadlinedriven processes.
• Effective verbal and written communication skills when interacting with clients and internal teams.
• Comfort working with multiple financial systems and operational applications.
• Ability to work under general supervision while handling recurring assignments independently.

• Competitive pay and comprehensive benefits.
• Opportunities for growth within financial operations and related functions.
• Training and development in FIS systems, deposit processing, and operational best practices.
• A supportive team environment focused on accuracy, compliance, and continuous improvement.