RN-System Operations Center

This position is full-time, 36 hours per week, on straight nights rotating weekends/holidays and is at the UH Management Services Center in Shaker Heights.

A Brief Overview

Provides virtual clinical care to patients within the recognized scope of practice for the profession and professional licensure requirements

What You Will Do

• Provides clinical triage and clinical support using established protocols during in-bound and out-bound telephone communication with patients, family, caregivers and other members of the healthcare team

• Assists in coordination of incoming patient transfer requests with receiving facility and physicians

• Demonstrates technical skills in care delivery that result in safe practice and positive care outcomes

• Possess and obtain working knowledge of external and inter-facility protocols and standards of practice

• Demonstrates clear communication and effective collaboration to optimize patient care and clinical operations

• Delivering exceptional customer service while facilitating communication across multiple disciplines

• Work with all System Operations Center (SOC) staff in a team orientated, collaborative approach

• Responsible for promoting a Best Place to Work Culture and positive and professional work environment

• Actively participates in the development and implementation of performance/quality improvement

• Other duties as assigned

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.