QA Test Lead

QA Test Lead

Test Manager I

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you'll create a boundless impact that transforms your career-and the lives of people across the world.

Visit us at UST.com.

You Are:

We are looking for an experienced QA Lead to lead manual testing efforts for our flagship mobile application, which serves as a primary digital channel for millions of telecom subscribers. The application supports critical customer journeys including billing, payments, promotions, plan management, and adding/removing lines.

The opportunity:

* Lead end-to-end manual testing for a large-scale telecom mobile application (iOS & Android)

* Own QA strategy, test planning, test execution, and defect management for releases

* Understand complex telecom business flows such as billing, invoicing, promotions, plans, and line management

* Review requirements, user stories, and designs to identify test scenarios and risks early

* Coordinate with Product, Development, Business, and Release teams

* Ensure test coverage for functional, regression, smoke, UAT, and exploratory testing

* Track defects, perform root cause analysis, and ensure timely resolution

* Mentor and guide QA team members, assign tasks, and review test artifacts

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What you need:

* 10+ years of experience in QA, with 4+ years in a QA Lead role

* Strong expertise in manual testing of mobile applications (iOS & Android)

* Hands-on experience testing telecom domain applications

* Deep understanding of billing, payments, promotions, plans, and line management workflows

* Experience testing high-volume, customer-facing applications

* Strong knowledge of test design techniques and SDLC/STLC

* Expertise in defect tracking tools (e.g., JIRA)

* Ability to create and maintain test plans, test cases, and test reports

* Excellent communication and stakeholder management skills

* Experience coordinating QA activities across multiple releases and environments

* Primary Skills

* Mobile app testing (Manual)

* Telecom domain knowledge

* QA leadership and team mentoring

* Test planning and execution

* Defect management and reporting

* Regression and UAT testing

* Cross-functional collaboration

* Risk-based testing approach

* Good to Have (Optional)

* Exposure to API testing (Postman or similar)

* Basic understanding of mobile automation frameworks (even if not hands-on)

* Experience with Agile / Scrum methodologies

* Knowledge of CI/CD pipelines from a QA perspective

* Experience testing apps with millions of active users

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Washington

Compensation Range : $81,000-$121,500

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company's 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

What we believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and "fair chance" ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

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manual testing,mobile application testing,ios,android,telecom business flows,uat,exploratory testing,smoke testing,regression testing,functional testing