Restaurant Systems & Data Manager

(POS, Digital Ordering, Kiosk Platforms)

Onsite - Ashburn, VA (5 days/week)

Compensation: $81,000-$101,000 + bonus + comprehensive benefits

SSP America is seeking a Restaurant Systems & Data Manager to lead our growing team responsible for POS, kiosk, menu, and digital ordering configuration across our U.S. airport restaurant portfolio. This role is ideal for a hands-on leader who enjoys developing people, improving processes, and supporting high-volume restaurant operations.

This position manages a team of nine specialists who configure menus, pricing, item data, and digital ordering solutions used daily across 400+ locations. Because the team is early in their careers and highly collaborative, the Manager provides onsite coaching, quality control, and daily partnership with Operations, IT, and Commercial teams.

What You'll Do

• Lead, mentor, and supervise a team of 9 responsible for POS, kiosk, menu, and restaurant systems configuration.
• Oversee daily work assignments, coach junior team members, and ensure accuracy of all item, price, and menu updates.
• Serve as the operational liaison between Technology, Operations, Commercial, and Finance.
• Manage ticket queues, track progress, and resolve system configuration issues quickly.
• Drive continuous improvement of tools, documentation, SOPs, and data governance.
• Lead high-impact or high-risk changes.
• Communicate timelines, priorities, and impacts clearly to stakeholders.
• Partner with leadership on upcoming initiatives and systems improvements.

What We're Looking For

• Minimum 2 years experience in restaurant systems, POS configuration, or menu/data operations.
• Experience supervising or coaching others.
• Familiarity with POS platforms such as Oracle Micros, Aloha, Simphony.
• Strong organization and prioritization skills.
• Excellent communication skills.
• Advanced Excel proficiency.

Why Join SSP America

• Lead a team central to how millions of travelers experience our restaurants.
• Global organization with stable growth and advancement opportunities.
• Fast-paced, collaborative environment with direct impact.
• Comprehensive benefits including medical, dental, vision, PTO, 401(k), bonus.
• Up to 10% travel in the U.S. and Canada.

SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.