Credit and Collections Analyst

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

• Take ownership of Public Sector customers who require research and analysis to resolve billing and payment issues.

• Ensure receivable targets are being met.

• Prioritize receivable base, which includes Verizon's Public Sector customers, to ensure most impactful items have focus.

• Identify, drive, and manage risk assessment for the base of accounts.

• Work directly with appropriate levels of Sales, Service, and Customer organizations, to guarantee cash flow for Verizon.

• Lead conference calls with customers and internal contacts to obtain receivable resolution commitments and strategies.

• Drive resolution of customer issues, including process issues, disputes, and invoicing, to facilitate customer payment of undisputed balances.

• Communicate receivables results, and individual customer action plans to your Supervisor, Assoc. Director and executive levels.

You'll need to have:

• Bachelor's degree or one or more years of work experience.

• Experience with Microsoft Office and Google Suite applications.

Even better if you have one or more of the following:

• A degree.

• Two or more years relevant work experience.

• Strong communication and organizational skills and the proven ability to focus on the details.

• Ability to lead small, cross-functional, teams to accomplish goals.

• Strong analytical and proven problem solving skills.

• Experience in receivables management and improvement.

• Knowledge of Public Sector accounts.

• Knowledge of Credit and Collections.

• Experience with Verizon collections systems.

• Experience with managing commitments and deadlines.

• Experience working with internal and external entities successfully and diplomatically.

• Ability to thrive in a dynamic environment and meet deadlines.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.