|
The
Equipment Solutions Advisor will assist the Equipment Solutions team with the management of conditional monitoring, problem solutions, and service marketing programs as needed by the company personnel and customers.
What You Will Do in This Role:
- Responsible for the development and implementation of condition monitoring weekly, monthly and quarterly customer reports.
- Assist in designing and implementing the processes to provide the proper data aggregation, correlation and recommendations to drive measurable incremental service work.
- Follow-up and communicate with customers on issues identified as incremental revenue opportunity.These could be from telematics, inspections, condition monitoring activities, oil sampling, or site conditions.
- Accurately capturing and reporting incremental revenue opportunities with win-loss records.
- Effectively assist the Equipment Solutions team in managing equipment enrolled under Fleet Services Contracts and Total Maintenance and Repair Contracts.
- Monitor scheduled and unscheduled downtime and fleet availability, repair and maintenance plans and assist in machine performance reviews with Caterpillar Job Site Solutions for machines enrolled in Total Maintenance and Repair agreements, and Customer Value Agreements.
- Monitor customer PM schedule and provide guidance to the service department to drive PM On-Time performance.
- Monitor customer equipment telematics and provide guidance to maintain consistent connectivity to perform PM's, troubleshooting, and service work.
- Manage customer Scheduled Oil Sample (SOS) account information and access and assist with any issues.
- Ensure proprietary protections on confidential material.
- Assist with, conduct, or implement training when needed.
- Organize and administer condition monitoring information for distribution to those in need.
- Identify performance, process, and other expense problems and resolve.
- Negotiate internally with others to help ensure dealership services meet or exceed customer expectations.
- Help resolve escalated customer issues.
- Travel is required for training and/or to assist at other locations.
Our Ideal Candidate:
- Excellent communication skills and the ability to effectively present information and respond to questions from managers and customers.
- Strong computer skills and the ability to learn to effectively use company software - with training.
- Strong creativity and problem-solving skills.
- Able to think and act strategically.
- Capable of teaching new skills and knowledge.
- Associate degree preferred, at least three years of related experience, or a combination of both.
What Will Put You Ahead:
What We Can Offer You:
- Competitive pay to recognize your valuable contribution
- 401(k) with matching
- Comprehensive medical, dental, and vision plans
- Basic Life & AD&D, short-term disability, & and long-term disability
- Wellness programs to focus on building healthy habits while earning prizes and cash bonuses throughout the year
- Holiday, PTO, and Parental Leave, promoting work-life balance and personal growth
- Casual dress attire
- Family-owned company where you're more than just another employee
Foley Industries - Foley Equipment, Foley Power Solutions, Foley Rental, and SITECH Central - proudly stands at the forefront of progress, serving customers in Kansas and Western Missouri for over nine decades. With a dedicated team of over 1,000 employees, we are committed to delivering exceptional service, top-quality parts and rentals, and unparalleled sales support across a comprehensive range of Caterpillar and allied construction equipment, power generation solutions, and cutting-edge SITECH construction technology. As we continue to empower our customers' success, we invite you to explore the endless opportunities that await you at Foley. To learn more about our company and join our team of industry leaders, please visit www.FoleyEq.com.
Foley Industries, Inc. is an Equal Opportunity Employer (Race/Gender/Veteran/Disabled/Sexual Orientation/Gender Identity). To request a reasonable accommodation or assistance in completing the application, call 316-943-4211 or email
careers@foleyeq.com
.
*At this time Foley does not participate in any Visa sponsorship programs. >
|
Foley Equipment
parental leave, 401(k)
Jan 24, 2026