Clinical Experience Lead

There has never been a more exciting and pivotal time to work in healthcare at Microsoft. Our Health & Life Sciences Solutions organization is an interdisciplinary team of product managers, designers, engineers, and medical professionals who are designing, developing and deploying next-generation, AI-infused healthcare solutions for healthcare organizations.

The candidate for this role will be driven by their passion for both for healthcare and AI, and a desire to make a bigger global impact with their clinical expertise, by applying their knowledge to support the development of AI-led Diagnostic healthcare solutions to drive positive outcomes.

As a Clinical Experience Lead, you will be an integral member of a team within HLS Solutions that is working to reimagine the Radiologist experience, and help enrich their workflow with innovative ,healthcare-oriented AI-led solutions. You'll also play an integral role in driving customer obsession in the product organization. You'll work closely with customers to understand what is truly most critical for them, and capture, aggregate, synthesize, and concisely communicate actionable product feedback to relevant internal teams -- improving customer satisfaction and further propelling our Diagnostics solutions to produce valuable outcomes for the radiologist community.

As a Clinical Subject Matter Expert on the Diagnostics product development team, you'll strive to ensure clinical excellence in every aspect of product design and delivery and leading projects critical to the product's success.

Using your clinical expertise and program management skills, you will develop guidelines, requirements and benchmarks for our AI research teams and application product management teams, and help guide additional clinical SMEs on the team to execute on these activities as well.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities:
We are looking for passionate people with a healthy mix of both Radiology / Imaging clinical expertise as well as proven program management experience, who can serve as a strategic clinical expert driving AI product excellence by aligning cross-functional teams, shaping model development, and translating customer insights into impactful diagnostics solutions.

Responsibilities include:

• Supporting AI Model Development & Evaluation - Collaborate with Research to support AI model prompt development through guideline/req'ts and benchmark definition, test and improve model outputs, help monitor model drift, provide clinical annotation and feedback to enhance model quality
• Customer Feedback, Engagement & Product Adoption - Maintain deep engagement with end users to gather & analyze feedback, helping drive optimal use and adoption of our products, especially during Preview programs, and represent HLS Diagnostics at industry events to both gather feedback and evangelize our portfolio.
• Internal Cross-Functional Collaboration & Education - Serve as a thought partner and clinical expert across engineering, product, research, design and support to help bolster knowledge and understanding of the Radiology workflow and user needs and translate user pain points into actionable product improvement opportunities for the team.
• Regulatory Awareness and Compliance - Stay abreast of evolving industry regulations and compliance considerations and drive these requirements into our product development considerations.
• Coordinate priorities and work direction across the Clinical SME team
• Embody our culture (https://careers.microsoft.com/v2/global/en/culture) and values (https://www.microsoft.com/en-us/about/corporate-values).

Minimum Qualifications

• Bachelor's Degree in Biology, Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• Current knowledge of health documentation standards and Radiology reporting workflows OR equivalent experience.
• Experience in a radiology reporting setting, including image interpretation and report authorship OR equivalent experience

Other Requirements

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:
  • This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred/Additional Qualifications

• BC/BE Radiologist or equivalent, and/or 4+ years of experience as a medical professional in a radiology reporting setting
• Healthcare AI or related technology experience, with a practiced knowledge of AI and prompt engineering with LLMs
• Proven program management skills, managing risks and driving positive business outcomes in cross-functional teams
• Proficient communication skills, both written and oral, with the ability to succinctly share information and adapt messaging based on audience
• Driven to innovate new solutions, and comfortable with the notion to fail fast and pivot when needed, with the ability to quickly reflect and action on feedback.
• Comfortable working with distributed teams
• Experience in sourcing, evaluating, and applying medical guidelines to medical AI development
• Supplemental education or equivalent experience in healthcare AI or healthcare technology / IT
• Aligned to building a collaborative product culture where product, engineering, customer success, and design support, listen to, and respectfully challenge each other to get to the final product

#Health&LifeScience #hlss

Customer Experience Program Mgmt IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.