Outdoor Lighting Product & Services Specialist

Important Application Submission Information

Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Job Summary

This position is responsible for assisting with the management and operation of Duke Energy products, programs and services. This position will accurately manage performance indicators, coordinate program events, present information and complete assigned tasks supporting the successful operation products, programs and services.

Our lighting-as-a-service offerings can be found here.

Responsibilities

• Develop, manage and maintain program documentation of performance.
• Validate and process invoices.
• Assist with requesting and obtaining permissions and authorizations (systems, buildings credentials).
• Work with internal and external stakeholders to coordinate events and activities.
• Deliver presentations to various audiences.
• Analyze information to prepare a summary of findings that lead to actionable improvement recommendations.
• Coordinate training for internal and external stakeholders. * Conduct quality assurance checks and ride alongs to ensure expected results.
• Administer contract terms and track compliance.
• Listen to call recordings to ensure compliance with customer interaction.
• Interface with stake holders to obtain and report customer satisfaction results.
• Provide draft accrual submissions
• Contribute information & ideas for product/program/service plans designed to deliver expected financial results within budget guidelines.
• Develop stakeholder relationships (vendor, market insights, campaign management, Finance, regulatory, Program Performance) that support program plans and performance initiatives.
• Recommend improvements or tests which improve customer response rates and lower acquisition costs.
• Coordinate and track proper follow up on program leads.
• Provide input to product/program/services support teams for operational improvements
• Understand and monitor issues impacting assigned programs including items like financial challenges, regulatory constraints, code & standard modifications, technology and environmental standards which impact offerings. Formulate recommendations to address negative impacts and deliver a compelling case for the proposed modifications.
• Evaluate program outreach/engagement strategies and results to develop future research improvement initiatives.

Basic/Required Qualifications

• Bachelor's degree in business, finance, marketing, engineering or other related degree
• In lieu of degree, high school diploma/GED AND five (5) years minimum of related work experience

• Previous lighting or utility experience
• Previous experience in construction industry
• Experience with easement permits, right of way permits, electrical permits
• Business operation experience
• Demonstrated excellent interpersonal skills including communications skills, presentation skills, conflict resolution and management skills
• Excellent leadership skills and good facilitation skills at all levels, both internally and externally to Duke Energy
• Experience working in utility regulatory environment
• Comprehensive financial and business acumen
• Analytics capability/ proven ability to analyze market and financial data and research to develop successful customer and product strategies and plans, e.g., market research, market strategy, competitive intelligence, product management, Project development
• Proficient in Microsoft Office software tools.
• Proven project management skills.
• Demonstrated ability to learn new systems.
• Experience successfully working in a team environment to achieve shared goals.
  

• Normal office environment with minimal day travel.
• Long periods of sitting and extended use of computer and telephone/cell phone.
• Some positions may be on call 24/7 as normal work dictates; all positions are on call 24/7 during storm
• Virtual mobility classification- work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to a Duke Energy facility in the above jurisdiction.

Travel Requirements

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