Chief of Enterprise

Miracle Flights seeks a seasoned, execution-focusedChief of Enterpriseto lead the organizations operational strategy and delivery of care during a critical phase of growth.

This executive leader will oversee the full enterprise operation, ensuring that flights, ground transportation, and family support services are delivered with consistency, efficiency, compassion, and accountability. The Chief of Enterprise Enterprise will build and lead the systems, workflows, and partnerships required to scale nationally while maintaining excellence in service and safety.

Reporting Relationship

The Chief of Enterprise Enterprise reports directly to theChief Executive Officerand serves as a key member of the executive leadership team.

Purpose of the Position

The Chief of Enterprise Enterprise is responsible for leading Miracle Flightsoperations, service delivery, and enterprise infrastructure.This role ensures that all operational systems, partners, and workflows are aligned, disciplined, and scalable in support of the mission.

This executive will:

• Serve as the CEOs strategic partner for enterprise operations and organizational execution
• Lead the delivery of medical travel services for children and families
• Build sustainable operating models and performance systems
• Ensure operational excellence, risk management, and compliance
• Translate strategy into execution across the organization

Enterprise Operations Scope & Oversight

The Chief of Enterprise Enterprise is accountable for theend-to-end execution of Miracle Flights operational and enterprise functions, ensuring alignment with organizational standards, priorities, and growth objectives.

This includes oversight of:

• Program & Care Delivery OperationsMedical flight coordination, ground transportation, and family support services, ensuring safe, timely, and compassionate care delivery.
• Operational Systems & Process ExecutionDesign, implementation, and continuous improvement of workflows that support scalability, efficiency, and accountability.
• Technology Enablement & InfrastructureOversight of technology systems, cybersecurity, data integrity, and operational tools that support service delivery and performance.
• Financial Operations & ControlsOversight of operational financial processes, budgeting discipline, internal controls, and reporting readiness.
• Human Resources & Workforce OperationsOversight of HR systems, policies, compliance, training, and workforce operations.
• Facilities, Property & Asset ManagementOversight of physical facilities, office operations, inventory, and organizational assets.
• Vendor, Partner & Consultant OversightCoordination and management of external partners and consultants to ensure accountability, service quality, and alignment.
• Risk Management & ComplianceOversight of enterpriseoperational risk, regulatory compliance, and operational controls.
• Cross-Functional ExecutionCollaboration with philanthropy, marketing, finance, and technology to ensure strategy is executed effectively

Key Responsibilities Enterprise & Operational Leadership

• Partner with the CEO on organizational strategy and execution
• Lead enterprise operations and service delivery at a national scale
• Establish operational KPIs, dashboards, and accountability systems
• Drive consistency, quality, and performance across the organization

Team Leadership & Culture

• Build and lead high-performing operational teams
• Set clear expectations, roles, and performance standards
• Support change management and organizational transitions

Operational Excellence

• Oversee operational planning, forecasting, and resource allocation
• Ensure compliance with nonprofit, transportation, and risk standards
• Implement tools and systems that improve efficiency and scalability

Required Education & Experience

• Bachelors degree required; advanced degree preferred
• 1215+ years of senior leadership experience in operations, enterprise management, healthcare services, logistics, or complex service organizations
• Proven experience scaling operations in a national or multi-site environment
• Strong background in process design, performance management, and systems implementation

Key Competencies

• Mission-driven and service-oriented
• Strategic, disciplined, and execution-focused
• Strong operational judgment and leadership presence
• Highly organized, analytical, and detail-oriented
• Collaborative leader who drives accountability

Other Requirements

• Occasional evenings and weekends as needed
• National travel (1525%)

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