Medical Secretary I

UCF Health - Student Health Services (SHS):

UCF Health - Student Health Services (SHS) provides various primary and specialty care services to help keep students, faculty and staff at their optimum health. The Health Center is located on the Main Campus. Our services are designed with students, faculty and staff needs in mind. Become a part of our committed UCF Student Health Team as a Medical Secretary and deliver outstanding care to our community.

The Opportunity:

As a Medical Secretary I at UCF Student Health Services, you serve as the primary non-clinical point of contact, managing patient scheduling, triage coordination, and front-office operations under the supervision of the Business Manager I. The Medical Secretary I is responsible for maintaining high-level data integrity by performing database maintenance, reviewing patient accounts, and verifying insurance eligibility through PeopleSoft and EHR systems. This role ensures operational excellence and regulatory compliance by upholding HIPAA/FERPA standards and assisting in the training of student staff.

UCF is seeking to fill multiple roles. Candidates for this job posting will be considered for additional vacancies in this department.

Responsibilities:

• Greet patients and act as the primary scheduler for the University of Central Florida Student Health Services. Determine appropriate appointment types/timelength.

• Schedule appointments with appropriate providers for non-emergency patients to ensure daily patient management. Refer patients to Nurse Facilitator for effective triage or facilitate triage with the Nurse Facilitator via telephone.

• Provide insurance verification of appointments and eligibility of PeopleSoft. Reconcile scheduling (clinical and departmental) conflicts as they arise, or changes develop.

• Answer incoming calls, and disseminate information as needed, direct visitors to the appropriate department(s) within the UCF Health Services.

• Perform data entry, register, and update patient insurance information in the Electronic Health Records (EHR). Confirm the accuracy of data. Responsible for collecting patient co-payments and/or any outstanding balances.

• Interpret policies and procedures, as needed, and disseminate information to USPS/OPS staff members. Create and modify departmental manuals, guidelines, and handbooks that are consistent with HIPAA policies and FERPA guidelines. Organize and disburse incoming and outgoing mail, post checks, and scan check logs.

• Keep track of received data and source documents. Prepare, identify, and interpret information to be entered. Perform electronic eligibility confirmation, when applicable. Maintain appropriate communication records on patient's accounts. Generate reports and responds to inquiries regarding patient data.

• Assist with training of OPS and Student Clerks. Stock and control the forms and supplies, as needed.

• Complete all steps listed on our opening/closing Appointment checklist. Perform all other duties as assigned by the Student Health Coordinator and/or designee.

• Timely completion of all required university, AHSC, and SHS trainings.

Minimum Qualifications:

High School Diploma or Equivalent and 0+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• One year of experience in healthcare or one year in customer service

• Clinical knowledge and understanding of CPT and ICD-10 codes. Proficient with medical terminology.

• Working knowledge of health insurance, pre-authorizations, and medical specialties.

• Proficiency with Microsoft Office applications including Microsoft Word, Excel, and Outlook.

• Electronic Medical Records experience.

• Excellent professional communication skills, at all levels within the organization and with patients.

Additional Application Materials Required:

In addition to your application, please submit a resume.

Special Instructions to the Applicants:

This is a time-limited and an Auxiliary (Aux) funded position. Employment is subject to the availability of funding and may cease at the time funding for this employment is depleted.

Applicant must be authorized to work for any U.S. employer, as sponsorship is not available for this position now or in the future.

This position will be located on main campus for the Student Health Services at 4098 Libra Drive, Orlando, FL, 32826

UCF is seeking to fill multiple roles. Candidates for this job posting will be considered for additional vacancies in this department.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Veteran's Preference:

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans' Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.