New

Medical Billing Assistant Trainer

Rotech Healthcare Inc.
life insurance, paid time off, paid holidays, 401(k), employee discount
United States, Kentucky, Murray
104 Max Hurt Dr (Show on map)
Jan 14, 2026
About Rotech Join a Leader in Home Healthcare At Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Overview and Responsibilities Job Summary We are seeking a dedicated Assistant Trainer / VA Central Intake Trainer for our Sleep Central team within our Murray Operations Division. Responsible for training and overseeing new hire PCC-VA (Patient Care VA Customer Service Coordinator) and CSS (Customer Support Specialist Medical Billing & Patient Care) personnel, monitoring performance and providing feedback to management on areas of opportunities, successes and failures for each new hire. Provides constructive feedback and develop plans for immediate and long-term performance improvements. Completes all tasks given by the Department Supervisor and/or Manager. Essential Job Duties and Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) Actively supports quality assurance monitoring by reviewing live/recorded calls as well as orders processed Communicate training needs and on-line resources Conceptualize training materials based on data and research Conduct employee interviews Conducts quality assurance monitoring for all employees on a frequent and ongoing basis to ensure customer satisfaction and compliance with process requirements and quality standards Conducts quality assurance monitoring for all new hires for a period of 3 months after training, unless otherwise requested by Supervisor/Manager Consult with other trainers, managers, leadership, and assists trainer during larger training sessions Create training agendas, strategies, initiatives and materials for in person and virtual trainings Develop a schedule to assess training needs Develops team members and responds to questions in a timely and professional manner Ensures associates adhere to defined schedules and that team members are on task Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted Instruct employee training and on-boarding Maintain a training file on the server for all training materials Pro-actively solves problems and provides timely resolution to ensure minimal impact on patient and employee satisfaction Process incoming orders from VA's when needed Promotes a supportive environment in which employees are encouraged to solve problems and address patient issues Provides direction, motivation and information to effectively perform the job Test and review created materials Track and compile collected data Train all new hires for the VA Central Intake Department Performs other duties as assigned Qualifications Employment is contingent on Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws. Drug screen (when applicable for the position) Compliance with healthcare facility credentialing process (when applicable for the position) Valid driver's license in state of residence with a clean driving record (when applicable for the position) Required Education and/or Experience High school diploma or GED equivalent, required Preferred Education and/or Experience Experience in the healthcare industry preferred One to three years of related prior work experience in a team-oriented environment is preferred One to three years of supervisory experience is preferred Skills and Competencies Effectively communicate in English; both oral and written Interpret a variety of communications (verbal, non-verbal, written, listening and visual) Maintain confidentiality, discretion and caution when handling sensitive information Multi-task along with attention to detail Self-motivation, organized, time-management and deductive problem solving skills Work independently and as part of a team Machines, Equipment and Technical Abilities Email transmission and communication Internet navigation and research Microsoft applications; Outlook, Word and Excel Office equipment; fax machine, copier, printer, phone and computer and/or tablet Physical Demands Lifting may be required at times Requires sitting, walking, standing, talking and listening Requires close vision to small print on computer and/or tablet and paperwork Rotech Information Benefits Generous paid time off and paid holidays Overtime pay for non-exempt positions (as applicable) Commission for Account Executives Bonus and incentive opportunities Fixed and variable car reimbursement for Area Managers and Account Executives Car, mileage, and telephone reimbursement (as applicable) Employee discount and recognition programs Employee Assistance Program (EAP) 401(k), HSA, and FSA/Dependent Care FSA Medical, prescription, dental, and vision coverage Life insurance, disability, accidental death, identity protection, and legal services Meru Health mental health and Mercer SmartConnect Medicare programs Livongo Diabetes and High Blood Pressure programs Healthcare Bluebook and RX Savings Solutions programs Hepatitis B (HEPB) and TB vaccinations Make the right move-submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you've applied for, Sign into your account. All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc. Flordia applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/ *Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.* Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.