Sched/Reg

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

EEO/AA/Disability/Veteran

RESPONSIBILITIES
1. Core competency
Schedules patients from a variety of sources and maintains schedules. Also includes but not limited to
MD Scheduling changes, schedule set up and validation. Scheduling may take multiple calls and
conversation with Physicians, clinical staff and patients to assure optimal use of schedule, physician
productivity and patient satisfaction.
1 1. Registers patients by obtaining necessary documentation for insurance, demographic, and
precertification. Stays current and demonstrates a working knowledge of existing insurance
requirements to eliminate denials and delays in payment.
1 2. Schedules single/multiple follow-up procedures requested for patient. In collaboration with insurance
specialist, verifies pre authorizations.
1 3. Schedules single/multiple follow-up procedures requested for patient. In collaboration with insurance
specialist, verifies pre authorizations.
1 3.
1 4. In coordination with the phone attendants, answers phones as assigned and triages call appropriately.
Receives and disseminates information from other departments, physicians, patients and families to
appropriate parties.
1 5.
Is responsible for center reception; greets and works with patients/family in a professional manner to
exceed the customer?s expectation as a standard of excellence.
1 6.
1 7. Performs other duties as assigned or directed to ensure smooth operation of the department/unit.

EDUCATION (number of years and type required to perform the position duties):
High school diploma or equivalent is required with 3+ years medical office or outpatient facility in customer service
capacity using medical terminology. Certified Healthcare Access Associate (CHAA) through the National
Association of Healthcare Access Management (NAHAM) is required within 1 year of hire. Must keep certification
current.

EXPERIENCE (number of years and type required to meet an acceptable level of performance):
One year minimum experience in registration required; one year scheduling experience required. Strong keyboarding
and computer skills; excellent communication and customer service skills; ability to problem -solve and work closely
in a team setting.

SPECIAL SKILLS: Up to (40) hours departmental training for registration in the classroom and additional on -the-job training. Must
demonstrate the ability to learn quickly and handle multiple tasks while remaining calm and focused. Must be detail
oriented and able to follow oral and written instructions. Must be able to maintain accurate records. Must be able to
listen, communicate effectively and work closely with others in a team setting. ACCOUNTABILITY (how this position is held accountable for such as goals achievement, budget adherence, or other areas of accountability):

COMPLEXITY (describe planning, problem solving, decision making, creative activity, or other special factors
inherent in the responsibilities of this position):
In personal and job-related decisions and actions, consistently demonstrates the values of integrity (doing the right
thing), patient-centered (putting patients and families first), respe