Principal OCM and Adoption Lead

Our Mission

Our team is a group of passionate, customer-focused adoption practitioners dedicated to driving customer success. We thrive on empowering our customers to achieve value and become champions of PTC's solutions. Our commitment to excellence means we go above and beyond to ensure our customers' success-knowing that when they succeed, we succeed. Together, we build lasting partnerships, unlock tangible business value, and create raving fans of PTC's products and services.

Role Overview

The Principal OCM Lead is a senior role responsible for driving Organization Change Management (OCM) and software adoption-related services across our global customer base, with a strong focus on PTC's PLM, CAD, and ALM solutions. This individual will lead adoption initiatives, mentor cross-functional members, and establish best practices to ensure customers achieve full adoption and value realization across all domains.

Key Responsibilities

• Deliver OCM and adoption services for US customers, applying proven organization change management strategies to enhance PLM, CAD, and ALM adoption and value realization.

• Develop and refine multi-domain adoption best practices to drive measurable value and ensure consistency across customer engagements.

• Mentor and coach cross-functional teams to foster knowledge-sharing and continuous improvement across PLM, CAD, and ALM.

• Design and manage adoption reporting metrics (e.g., user engagement, system usage, and value attainment) for PLM, CAD, and ALM solutions.

• Partner with senior leaders to provide regular updates on adoption efforts and ensure alignment with multi-domain business objectives.

• Collaborate with customers' executive leadership, managers, and end users to facilitate a seamless adoption experience and successful implementations.

• Lead OCM efforts in global system implementations, guiding customers from adoption readiness through value realization and ongoing success.

• Promote adoption by raising awareness, building desire, influencing knowledge, providing ability, and reinforcing change through proven OCM methodologies.

• Work with marketing teams to create adoption-driven collateral and develop customer success stories.

• Partner with PTC Technical Enablement for leveraging out of the box PTC training curricula, content and certifications

• Partner with sales teams to position adoption-related services and equip them to drive adoption-focused sales motions effectively.

Qualifications

• 10+ years of experience implementing global systems for large organizations, with strong proficiency in PLM, CAD, and ALM systems.

• Extensive experience applying OCM methodologies to drive adoption and value realization across multiple domains.

• Strong leadership and mentoring skills, with a focus on coaching cross-functional teams in global initiatives.

• Proven ability to engage senior leaders and influence strategic decisions.

• Excellent communication and presentation skills.

• Plus: Experience designing and managing adoption reporting systems across PLM, CAD, and ALM.

• Certifications Prosci strongly preferred; Prosci/ADKAR, Kotter, Lewin; practical fluency in Agile/SAFe environments and product-led change.

• US Citizenship required.

What Success Looks Like

• Key customers are utilizing PTC's PLM, CAD, and ALM solutions and expanded capabilities.

• Positive customer health scores demonstrated by increased adoption metrics and satisfaction.

• OCM methodologies applied consistently and shared across internal teams and partners.

• Customers provide testimonials and success stories based on positive experiences.

• Customers leverage expanded PTC capabilities beyond PLM, CAD, and ALM.

PTC carefully considers a wide range of compensation factors, which include a candidate's background and experience, in determining salary for a position. Compensation will vary based on these factors, but PTC anticipates the salary range for this position to be between $91,000 - $143,000. The actual pay may be lower or higher depending on a candidate's skills, qualifications, experience, and location and may also include the opportunity to earn a discretionary bonus. Additionally, every PTC employee has the opportunity to become a PTC shareholder through our employee share purchase program which allows employees to purchase discounted PTC stock and, for eligible roles, an equity grant. Subject to the terms and conditions of PTC's benefits programs, employees may be eligible for medical, dental and vision insurance, paid time off and sick leave policies, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and a generous commuter subsidy.