Sr. Director, Engineering -Commerce

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

Sr. Director, Engineering is responsible for Production Reliability, Cloud Infrastructure, Quality Engineering and Release processes across the Zelle product line. Primary responsibility of this person is to care about uptime and be able to dive deep on any issue that results in service interruption, no matter how minor. This position is responsible for directing and overseeing end to end Quality Engineering and Release Engineering within the full SDLC process.

Essential Functions:

• Builds, Mentors, Coaches and directs a highly performing team of Managers and Individual Contributors in Quality Engineering, SRE and Release Engineers.
• Actively contributes toward the vision, organization, and strategic leadership of the Software Engineering department.
• Provides resource management to the team by participating in the hiring process, coordinating project assignments, documenting, and executing annual performance evaluations.
• Creates, owns and executes long term End to End Quality Engineering within SDLC which includes understanding business requirements, creation of test plan, execution, Automation Testing framework, evaluating existing methodologies/standards, identifies, and tracks metrics and recommends process improvements.
• Provides status report on Engineering Excellence and Quality to keep executive-level management informed of department progress and problems.
• Develops a strong network with external customers and other executives, creates executive presence within strategic organizations, and represents the company in the industry.
• Establishes Quality of service (QoS) metrics across all production assets including hardware and software.
• Constantly reviews tooling, monitoring, and alerting against best practices.
• Attends RCA meetings and act as a bar raiser in those meetings.
• Holds teams accountable to the defined QoS metrics.
• Ensures that the appropriate documentation, knowledge, and competence to effectively manage and remediate company applications exists.
• Ensures there is a strong and robust risk management culture, with supporting testing for proactive identification of risks and issues.
• Responsible for aligning strategic direction of the team with IT and Early Warning's strategic goals.
• Enhances and matures the Agile software development lifecycle (including testing) within Software Engineering department by applying industry best practices & processes.
• Supports the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.
• The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Minimum Qualifications

• Education and experience typically obtained through completion of a bachelor's degree in computer science, Technology, or related field.
• 15 or more years of experience in progressive technology organizations, including at least 10 years of leadership experience.
• Demonstrated experience running a high performing SRE and/or QA team in a fast-paced, mission critical production environment.
• Demonstrated success developing and retaining highly engaged, high performing teams and aligning talent to meet business needs.
• Demonstrated experience establishing and leading a 24X7 on-call team
• Demonstrated experience establishing and leading on-call rotations in engineering and hardware support teams with primary, secondary and tertiary schedules and relevant training
• Experience with industry standard tools such as Splunk, Zabbix, Grafana, Pager Duty, App Dynamics etc.
• Attention to detail and the ability to set expectations and hold myriad teams accountable to quality metrics are also must-have skills.
• Highly effective interpersonal and communication skills with executive presence
• Influential leader of change and innovative solutions
• Demonstrated ability to mentor and energize people showcasing technical and leadership skills
• Ability to effectively influence and interact with leaders across the organization including executives
• Ability to think strategically and translate strategies into business plans which integrate across functions
• Effective direct and indirect leadership skills, strong prioritization and delegation skills
• Strong problem solving and planning skills with attention to detail and track record of on-time delivery
• Previous experience with P&L / budgets and annual financial planning
• Exceptional communication and presentation skills
• Background and drug screen

Preferred Qualifications

• Proven vendor management expertise
• Experience with leading organizational change management efforts
• Proven experience in Agile software development philosophy, methodologies, practices, and procedures.
• Experience with any performance testing tools, complex & large-scale system testing
• Experience with Internal / External audit, Java, big data and ML.

Physical Requirements

Early Warning works together in a highly collaborative office environment.Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.

The base pay scale for this position in:
Phoenix, AZ/ Chicago, IL in USD per year is: $206,000 - $275,000.
New York, NY/ San Francisco, CA in USD per year is: $248,000 - $330,000.
Additionally, candidates are eligible for a discretionary incentive plan and benefits.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage-Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan-Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off -Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

AndSOmuch more! We continue to enhance our program, so be sure tocheck our Benefits page here for the latest. Ourteamcan share more during the interview process!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.