Executive IT Support Spec

Job Summary: The Executive IT Support Technician is responsible for providing high-touch technology support to the executive leadership team. This role requires a blend of technical proficiency, project coordination, and exceptional interpersonal skills to ensure senior leadership can focus on their strategic and operational objectives. The Executive IT Support Technician serves as a trusted partner; resolving issues, anticipating technology needs, and ensuring seamless performance of critical systems and conferencing technologies.

Reporting Structure:

The Executive IT Support Technician reports to a Director of Technology

Work Setting:

This role is primarily located in the HealthEquity Draper, Utah office (on-site for 4-5 days per week) with a 25% travel domestic United States travel requirement.

Essential Duties and Primary Responsibilities:

Immediate response and resolution for technical issues involving computers, mobile devices, and conferencing technologies.

• Anticipate and proactively manage leadership technology needs.

• Coordinate and facilitate technology logistics for leadership travel, offsite meetings, and conferences.

• Maintain confidentiality and discretion at all times when handling executive communications, data, and information.

• End-to-end technology support, ensuring exceptional service and minimal disruption.

• Travel to off-site meetings and events to provide support as needed.

• The ability to work regular overtime (such as extended hours or additional shifts) is essential. Overtime may be scheduled in advance or on-call depending on business needs.

Additional Duties and Responsibilities:

• Diagnose and resolve hardware, software, and connectivity issues for Windows, macOS, iOS, and Android platforms.

• Develop partnerships with enterprise technology teams.

• Maintain awareness of security, compliance, and data privacy standards in alignment with industry standards, requirements, and regulations.

• Track milestones and document progress towards objectives.

• Provide clear and concise communications to technical stakeholders

• Uphold a professional, service-first attitude, and represent the technology teams as a proactive business partner.

• Collaborate and engage external partners and vendors

Qualifications:

Education and Experience:

• Bachelor's degree in Information Technology, Business, or related field

• Minimum 5 years technology experience including 2 years with executive technology support

• Experience in Healthcare and/or Finance Industries preferred

• Proven experience coordinating complex cross-functional technology projects

Specialized Knowledge, Skills, and Abilities:

• Strong proficiency with Microsoft 365, Teams, Zoom, and other conferencing technologies

• Solid understanding of end user computing platforms

• Experience with Mobile Device Management, VPN, and enterprise security platforms

• Willingness and ability to travel

Certifications, Licenses, Registrations:

• ITIL, CompTIA, or similar service management certifications

• HIPAA, SOC 2, or PCI-DSS knowledge

Physical/Mental Requirements and Demands:

• Work requires a normal range of hearing, vision, and verbal communication skills, with or without reasonable accommodation.

• Must be able to use a telephone or headset equipment and operate a keyboard and other office equipment, with or without reasonable accommodation.

• The ability to perform work at a computer station for 6-8+ hours a day and function in an environment with frequent interruptions is required.

• At times, subject to sitting/standing for prolonged periods.

• Must be able to lift and move material weighing up to 60 lbs

• May experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.

Travel Requirements and Conditions:

• Moderate travel may be required (20-30%).