New

Customer Support Representative

TEKsystems
$24.00 - $28.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Hawaii, Honolulu
Dec 20, 2025
Position Overview We are seeking an experienced, organized, and customer-focused Branch Call Support Consultant to join our Service Delivery Division. In this role, you will provide critical support to branches, call centers, and other departments by assisting customers with resolving operational inquiries and concerns. This position requires strong multitasking skills and the ability to handle escalation and retention calls professionally and efficiently. Key Responsibilities * Serve as the primary point of contact for branch and call center support, addressing customer inquiries and operational issues. * Handle escalation calls and provide timely resolutions to ensure customer satisfaction. * Support retention efforts by delivering exceptional service and problem-solving solutions. * Collaborate with internal teams to analyze issues and implement corrective actions. * Maintain accurate documentation of customer interactions and resolutions. * Assist with special projects and provide on-demand support for areas in need. Required Skills & Qualifications * High school diploma or GED required; additional education preferred. * 2+ years of experience in customer service, call center support, or related roles. * Ability to multi-task and manage high-pressure situations effectively. * Excellent verbal and written communication skills. * Proficiency in Microsoft Office Suite and call center systems. Top Skills * Customer Service * Call Center Support * Escalation Handling * Problem Resolution * Analysis and Documentation Job Type & Location This is a Contract to Hire position based out of Honolulu, HI. Pay and BenefitsThe pay range for this position is $24.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Honolulu,HI. Application DeadlineThis position is anticipated to close on Dec 31, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.