Client Operations Manager

Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens.

Summary of Position

The Client Operations Manager supports the Client Manager in managing relationships with mid-to-large strategic clients, aligning with client and team needs. This role collaborates with the Client Management team, internal stakeholders, and clients to maximize use and satisfaction of Teladoc Health products and address requests tied to strategic initiatives.

The position requires an individual who maintains excellent communication, organization, and prioritization skills, self-starter and self along with the ability to mobilize internal resources to maximize the client experience.

Key Responsibilities:

• Serve as the primary operational contact for designated clients, managing the fulfilment and implementation of their daily strategic requests and initiatives.
• Develop and maintain comprehensive operational account plans tailored to each client's unique setup and business objectives.
• Proactively monitor operational workflows (e.g., eligibility, claims, billing, reporting) and resolve issues in collaboration with internal teams.
• Analyzing large data sets to identify and resolve discrepancies
• Lead client meetings to provide updates, gather feedback, and drive continuous improvement.
• Support implementation and post-implementation processes as an operational subject matter expert.
• Coordinate with cross-functional teams to address complex client needs and ensure timely execution of deliverables.
• Manage ad hoc and ongoing reporting requests, incentive file setups, and operational escalations.
• Identify opportunities for process improvement and automation within client operations.
• Maintain accurate documentation in Salesforce and other internal systems.
• Collaborate with Client Managers to align communication strategies and strategic initiatives.

Essential Duties and Responsibilities

• Serve as a secondary point of contact to clients
• Develop an established relationship with key client contacts, the Client Management team, and other internal business partners
• Support the Client Management team with strategic initiatives
• Ensure expectations are set appropriately related to open tasks to all parties
• Secure successful execution and resolution of client needs and requests
• Capability to recognize and manage the nuances of all market segments
• Other duties as assigned

Qualifications Expected for Position

• Stellar customer service skills
• Dedication and willingness to manage to fruition, a high volume of client requests and expectation of proactive outreach to help clients meet their goals
• Quality focused with ability to meet deadlines and multitask
• Clear and effective oral and written communication skills
• Strong critical thinking skills, with excellent analysis and organizational skills
• Strong ability to perform root cause analysis, critical thinking and resolve conflict
• Team oriented, with ability to work individually when needed
• Advanced PC proficiency in MS Word, Excel, PowerPoint, and Salesforce
• Teladoc product and healthcare industry knowledge
• Associate/bachelor's degree
• 3+ years within a client management capacity

The base salary range for this position is$50,000 - $60,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026.Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.This information is applicable for all full-time positions.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague's unique perspective and is focused on continually improving, each and every day.

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available at this link.