Manager, ICQA

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Manager, Inventory Control & Quality Assurance is responsible for overseeing operations inventory control and ensuring exceptional customer service. Working closely with the Director, they provide leadership and motivation to the team. Key responsibilities include managing outbound fulfillment operations, coaching and developing staff, leading quality-assurance efforts, overseeing inventory processes, and collaborating with various management teams. Additionally, they play a vital role in managing cycle counts, conducting physical inventories, addressing security concerns, and contributing to system improvement initiatives.

This is a Monday through Thursday 7:00 AM-5:30 PM shift

What You Will Do

• Lead quality-assurance across the Fulfillment Center to ensure the highest levels of accuracy/integrity and quality standards are consistently executed.
• Manage, coach, develop and provide leadership for staff on a daily basis.
• Lead/Partner with the local & central management team on and inventory control processes and execution.
• Lead quality-assurance across the Fulfillment Center to ensure the highest levels of accuracy/integrity and quality standards are consistently executed.
• Focus on leading quality-improvement programs, quality training, and detailed reporting.
• Manage, monitor and report on Cycle Count Execution and results.
• Lead the Preparation and Reconciliation of annual physical Inventories.
• Partner with the Central ICQA team on Inventory/Quality Control process concerns and/or initiatives.
• Close involvement with Security Department on shortage issues.
• Work closely with the Systems Development team on recommended system initiatives to improve overall control and reporting.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• Perform any other functions management deems essential.

Skills You Will Need

Leadership and Team Management: Ability to provide effective leadership, motivation, and guidance to team members, fostering a positive work environment and ensuring productivity and accountability.

Collaboration and Communication: Strong interpersonal skills to collaborate effectively with local and central management teams, as well as with other departments such as the Security Department and Systems Development team. Proficiency in open and continuous communication, ensuring clarity and transparency.

Analytical and Problem-Solving Skills: Ability to analyze data, monitor cycle counts, conduct physical inventories, and address security concerns. Proficiency in basic math functions and the capability to identify and resolve issues promptly.

Strategic Planning and Execution: Demonstrated ability to plan and execute strategies effectively, aligning actions with organizational objectives and adapting plans as needed to achieve desired outcomes.

Proficiency in Microsoft Office: Required proficiency in Microsoft Office applications such as Word, Excel, and Outlook for documentation, analysis, and communication purposes.

Who You Are

• Candidates with a High School diploma or equivalent are encouraged to apply.
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Supply Chain Only and Colleagues Working in a Supply Chain Facility except in locations governed by a Collective Bargaining Agreement:

Random drug testing for all colleagues will be conducted on a monthly or semi-monthly basis, depending upon factors including but not limited to the size of the facility and the number of colleagues on roll. Colleagues will be randomly selected for testing by a third party. Testing must be completed on the same workday the colleague is informed of selection for testing, absent extenuating circumstances. In all circumstances, testing must be completed within 24 hours of notification.

SUPPLY00