Implementation Coordinator III

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

We are looking for an Implementation Coordinator to join our Financial Crimes Solutions Implementation team. Implementation coordinators are customer-centric, driven, highly organized, and love to delight our customers. Coordinators deliver excellent customer experiences by taking them through a structured implementation project. Adhering to a strategic plan utilizing phased implementation steps to ensure a successful go-live.

In addition to strong written, verbal, and interpersonal skills, this position requires a strong technical acumen. Our team values strong internal/team relationships, camaraderie, and having fun in our day-to-day work environment.

As team members mature in their positions, emerging talents and skills are recognized and job responsibilities are fashioned to capitalize on what individuals do best.

This position may be worked remotely within the United States, with the exception of California.

Must be able to travel up to 5% to attend JHA meetings, trainings, and/or professional conferences.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:

• Serves as a leader and resource for the installation team members.
• Prepares customer for implementation. Conducts readiness reviews, ensuring all aspects of setup are complete.
• Establishes guidelines/time-frames to ensure a successful installation. Ensures milestones are met. Monitors all phases of the installation and escalates issues when necessary.
• May interact with project manager.
• Exercises the responsibility and authority to take steps to ensure a successful installation.
• Troubleshoots issues once implementation is complete.
• Conducts exit reviews. Documents issues, ensuring they are not repeated in subsequent conversions.
• May train installation team personnel.
• May reinforce training to customers and/or provide guidance in training customer personnel.
• May participate in new release activities.
• May identify items that are outside the scope of a standard installation and participate in project activities related to those items.
• May participate in sales turnover meetings to schedule and determine the scope of the project.
• May perform other job duties as assigned.

What you'll need to have:

• Must have a minimum of 4 years' experience in Systems Administration in banking, accounting software systems, or healthcare patient management systems.
• Experience in SQL, ability to write SQL statements and navigate databases.

What would be nice for you to have:

• Experience with Azure including Azure Data Factory.
• Knowledge in Jack Henry products and services.
• Experience writing queries for research in SQL Server or PostgreSQL.
• SQL Server Integration Services or other similar cloud technologies.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.