AI/ML Engineer - GenAI Assistant & Experience Engineering

The Opportunity

We're looking for an AI/ML Engineer who is excited to build intelligent features using whatever approach solves the problem best.

Some solutions will use LLMs and generative AI, some will rely on traditional ML, some will be heuristic or rules-based, and many will be hybrid systems that combine them.

Your job is to evaluate the problem, choose the right approach, and deliver high-quality, scalable solutions that improve user experiences.

In this role, you'll build models, design prompts, develop services, run evaluations, and ship features end-to-end. This is a hands-on applied engineering role with broad ownership, where you'll work across modeling, service development, and lightweight ops.

What You'll Do

AI, ML & Hybrid Solution Development

• Build and iterate on solutions using the full spectrum of approaches: LLMs, classical ML, heuristics, rules engines, retrieval systems, or combinations thereof.

• Design, train, and evaluate classical ML models where appropriate, and integrate, fine-tune (via prompting or adapters), and evaluate partner-provided LLMs for generative AI, classification, search, and content understanding use cases

• Develop prompting strategies, multi-step prompt workflows, and agents that power interactive AI experiences.

• Build hybrid pipelines that combine deterministic logic with AI/ML components for predictable, reliable outcomes.

Service & Feature Engineering

• Implement backend services and inference pipelines for the AI Assistant across Experience Cloud.

• Build RAG systems, model-serving layers, experimentation hooks, and scalable APIs.

• Partner with frontend engineers and product teams to turn concepts into shipped features.

Evaluation, Data, and Light Ops

• Build automated evaluation pipelines to measure quality, safety, latency, and reliability.

• Prepare datasets for evaluation, fine-tuning, and experimentation.

• Deploy models and services using CI/CD, containers, and cloud workflows.

• Monitor performance and iterate quickly based on data and user signals.

While this is not a dedicated ops role you should be able to own and operate your work end-to-end as projects require.

Cross-Functional Collaboration

• Work closely with Product, Engineering, Design and ML teams to explore new ideas and deliver customer-facing features.

• Help define guidelines for AI/ML development, evaluation, and hybrid system building.

• Contribute to shared tools that accelerate experimentation and improve developer productivity.

What You Bring

• 5+ years experience in machine learning, applied AI engineering, IR or full-stack intelligent feature development - prioritizing experience with core ML problem-solving, such as building/designing or debugging predictive models (over operational pipelines and monitoring)

• Hands-on experience with both LLM-based and traditional ML techniques, and the judgment to select the appropriate tool for the job.

• Strong software engineering fundamentals and experience building production services (Node, Python, TypeScript, Go, or similar).

• Ability to design evaluation frameworks, run experiments, and iterate rapidly.

• Comfortable owning features from prototype production, including monitoring and optimization.

• Excellent communication and collaboration skills; thrives in environments with ambiguity and autonomy.

Nice to Have

• Experience with hybrid LLM + deterministic systems, vector search, or orchestration tools.

• Knowledge of Adobe Experience Cloud or other enterprise SaaS ecosystems.

• Contributions to open-source AI/ML tools, model-serving frameworks, or evaluation libraries.

• Prior startup or high-velocity product development experience.