Senior Client Service Representative

Element has an exciting opportunity for a Senior Client Services Representative to join our growing team. This individual will play a key role in building client loyalty by developing and managing relationships with both new and existing customers. The Client Services Representative will monitor and track orders to ensure on-time delivery and overall customer satisfaction. Additionally, this role will handle billing responsibilities and resolve invoicing and pricing discrepancies in a timely and accurate manner.

Compensation: $27-31/hour (depending on experience)

Deliver an exceptional and proactive level of customer service that aligns with Element's strategic objectives, operational standards, and continuous improvement initiatives.

• Serve as the primary point of contact and day-to-day partner for a portfolio of high-value and complex customer accounts, ensuring a high-quality client experience throughout the service lifecycle.

• Oversee and monitor customer testing schedules, anticipating risks to on-time delivery and proactively communicating timely, accurate updates on work in progress.

• Prepare, review, and distribute detailed status reports to customers and internal stakeholders, ensuring clarity, accuracy, and alignment on project progress.

• Lead the resolution of purchase order discrepancies, including complex issues related to quantities, specifications, pricing, and required documentation.

• Partner cross-functionally with Operations, Technical, Finance, and Sales to address and reconcile variations between purchase orders, quotations, and system pricing, ensuring seamless order processing.

• Generate, validate, and process invoices for completed work, ensuring accuracy and adherence to contract and pricing agreements.

• Independently investigate, analyze, and resolve customer invoice disputes with professionalism and efficiency, preventing recurrence through root-cause identification.

• Build and maintain strong, collaborative relationships with internal departments to improve workflow efficiency and enhance overall service delivery.

• Mentor junior team members, support onboarding activities, and contribute to process improvement initiatives that elevate the customer service function.

• Perform other duties as assigned to support departmental goals, customer satisfaction, and operational excellence.

• HS Diploma or GED required. Associate degree preferred.
• 5+ years minimum experience in customer facing roles (or being the first point of escalation)
• Strong interpersonal skills including the ability to work effectively under stressful situations and remain calm when faced with deadlines and multiple priorities
• Able to work at a fast past environment, escalate tactfully, and is skilled at resolving conflicts.
• Solid understanding of invoicing and handling of billing cycles
• Aerospace or material testing background preferred
• Bilingual a plus (spanish)
• Proficiency in Microsoft Applications (Word, Excel, Outlook and Power Point)
• Strong communication skills, both oral and written. Able to communicate effectively with clients and colleagues with attention to detail.
• Develop strong relationships with internal and external clients to resolve issues effectively.

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner".

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

"If you need an accommodation filling out an application, or applying to a job, please email Recruitment@element.com"