Senior ML Engineer

We are recruiting for a German + English speaking IT Service Desk Specialist who will join our team Gdansk, who provide functional and technical support in Workplace Services area for the employees of our customers.

Shifts: Mon to Fri, with No 24/7 shifts

Location: UST Gdansk office - onsite 3 days a week

Join: Dec 2025/ Jan 2026

Languages: Fluent in German+ English

Technical Support

• Provide remote first and second level support to end users of customer within their Workplace environment
• Be the first point of contact for all request regarding hardware and software
• Log and manage user incidents received by phone, email, ticket or other channel
• Provide solutions or workaround to end users of customer
• Report problem based on ITIL best practice
• Recommend IM&T Services modifications to reduce user impact
• Participate to different testing, deployment and stabilization activities
• Contribute in all aspects of continuous improvement

Communication

• Update and acknowledge tickets logged by requesters and communicate about resolution progress
• Provide basics end-user training or instruction on workplace services
• Ensure satisfactory customer service and prompt response times to the requesters
• Share support knowledge with peers and maintain associated documentation
• Escalate issues or outages
• Maintain good working relationships and positively influence others to successfully produce customer satisfaction

Skills needed

• University degree in IT or equivalent years of experience in IT field
• Minimum 3 years of experience in domain of expertise
• Certification/Training in the IT field is an advantage
• Fluent in English and German
• Strong knowledge of Microsoft-based operating systems
• General knowledge of IT infrastructure (Lan, WAN, Windows servers, active directory)
• Good knowledge of IT hardware (PC, Printer, scanner, smartphones etc.)
• Basic Knowledge in SAP system (account, print) ITIL qualification would be appreciated

Tool stack includes but not limited to the below

Email and collaboration: Google suite (mail, calendar, contact, Docs, Sheet, Slide) Google drive WEBEX (chat) WEBEX meeting

Security : McAffee Encryption Falcon EDR Mobile Iron Mobile Pass Pulse Secure

OS: Windows 7 to 10 IOS Android Management tools : ServiceNow (Incident, request CMDB, KB, Quality) LandDesk (for Laptop and Desktop) Avalanche (for RF guns)

Hardware: Laptops and Desktops Fix and Mobile Phones Windows and Android Tablets RF guns Laser and Label printers Screen, headset, mouse, keyboard and all accessories linked to Workplace environment Video Rooms (CISCO) Video projectors and presentation screens

Application and Software: Microsoft Office Google Chrome Edge SAP (printing and password management) Customer specific business application (basic support)IL qualification would be appreciated

Hurry & apply for a more details conversation!

#UST

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Itil,It Service Desk,It Infrastructure Support,Technical Support