Officer - Customer Service - Full Time

Responsibilities to include but not limited to:

• Strategically assigned throughout the facility to deter incidents and remain accessible to guests.
• Assist guests by providing information and services or directing guests to the appropriate source for assistance.
• Provide security for special events, fights, parties, employee events, and tournaments.
• Act quickly in emergency response, which includes injured guests and employees, fires, fights, thefts, and arrests.
• Observe and report any hazardous, dangerous, or unsafe conditions that may cause injury to guests and/or employees.
• Patrol and monitor entrances, gaming floor, and bar areas for the control of alcohol consumption.
• Monitor the physical access control for the facility verifying authorization and issuing visitor and employee access badges in accordance with the Department of Business Regulations (DBR) and Rhode Island Lottery (RILOT).
• When appropriate, detain and restrain persons that have or are about to commit a crime or present danger.
• When appropriate, eject persons who are in violation of company policies and/or procedures.
• Any other duties that are reasonably assigned by management.

Working Conditions:

• Exposed to noise, smoke and odors.
• Environment may be hot, cold, wet, humid, or loud for long periods of time.
• Working with others as well as independently.

Target Hourly Range: ($18.00)

Bally's Tiverton Casino Resort: About | LinkedIn

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Rhode Island Pistol Permit (preferred)
Must be able to be licensed by the Rhode Island Department of Business Regulations, as well as be able to complete a background check performed by them. (preferred)
Previous work experience as a security officer or guard.
Knowledge of legal guidelines for area security and public safety.
Excellent surveillance and observation skills.
Able to interact professionally with guests.
High School diploma is required. (preferred)
Constantly stand, walk several hundred feet, climb, carry, hear, bend, and stoop.
Constantly use manual dexterity, following directions, adhere to detail.
Frequently use eye/hand coordination. (preferred)

ServSafe Alcohol (preferred)
RI Lottery License Ops (preferred)