Manufacturing IFM Operations Director

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What this job involves - This role is responsible for best-in-class delivery of facilities/workplace services, maintenance, engineering at the client's global manufacturing and supply chain operations, including GMP (Good Manufacturing Practices). This leader must drive their team to meet or exceed all KPI (Key Performance Indicators) and business metrics across all sites within their portfolio. Candidate must work closely with client stakeholders to ensure that the value delivered in the provision of such services exceeds their expectations. This key role will lead the team to success by driving standardization and best practices including implementation of the JLL/Life Sciences platform practices, standards, procedures and programs that promote a safe and sustainable workplace experience with crucial focus on reliability maintenance and elimination of downtime due to equipment or facility outages. The GMO IFM organization has a significant opportunity to grow the relationship, and the candidate is expected to expand the scope of JLL-managed services in this portfolio through success in delivering value and cultivating relationships with key client stakeholders.

What your day-to-day will look like:

• Provide operational leadership and set technical direction
• Lead and transform technical and operation standards
• Ensure resilient cross training and successions plans are developed and maintained
• Be a trusted advisor to the client by maintaining a continued focus on improving client experience, and developing a positive partnership through timely thoughtful responses, delivering on critical needs and bringing innovation.
• Analyze/trend failures and incidents, determine root cause and implement process improvements
• Must lead by example and set "safety first" and "non-negotiable compliance to quality" work environment and culture
• Comply with all JLL and client policies, including but not limited to ethics and business practices
• Responsible for prompt response to client requests including communication of root cause analysis (RCA) and corrective action plans (CAPAs)
• Responsible for working with the Facility Managers, Warehouse Managers, Engineering, Project Management, HSE, Quality, and Sourcing leadership on the selection and monitoring of subcontractors
• Set direction and work with clients to ensure compliant and efficient operational processes are implemented by the account's Facility Managers, Operations Managers, Warehouse Managers, Engineering and Project Managers and subcontractors
• Ensure site teams have applicable business continuity plans in place and that they are maintained
• Responsible for team adherence to EHS and quality standards expected by JLL and the client

Required Qualifications:

• Minimum 10 years of facilities management, maintenance, engineering and/or operations leadership experience in GxP regulated spaces
• Leader of leaders in a large organization
• Experience delivering customer experience and driving operational & financial performance
• Budget creation and adherence
• 7-10 years of exposure to Pharmaceutical or Life Sciences industry
• Ability to travel up to 60%

Preferred Qualifications:

• Familiarity with computerized maintenance management systems (CMMS) and facility management software
• Experience managing capital projects and facility renovations in operational manufacturing environments
• Background in change management and organizational development within matrix organizations

Location: On-site

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

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If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

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