Collector

At Think Bank, we're on a mission to help our customers build a better financial life. If you enjoy building relationships with customers, analyzing solutions and identifying the best options for customers' needs, the Collector role may be a great fit for you.

As a Collector, you will serve as an integral part of Think's team to provide high-level customer service working directly with customers to cultivate relationships and ensure the success of every account and loan.

On a daily basis you may find yourself:

• Proactively contacting and establishing relationships with customers to work towards resolution on delinquent accounts and loans
• Minimizing Think's losses by arranging and negotiating payment schedules and identifying appropriate solutions for customers
• Protecting the bank's interest by interacting with collection agents, repossession agents, and legal representatives.
• Collaborating with team members and supporting the Loan Servicing department team to ensure protection of Think and our customers.

Qualifications:

• High School Diploma or GED equivalent and 2 years' experience in accounting, finance, or banking OR Bachelors degree in accounting, business, finance, or related field.
• 2 years of experience in bank collections and/or lending experience preferred

Compensation:$32.33/hour; non-exempt

Benefits:The position is eligible for a full benefits package including:

• Health insurance with HSA contribution
• Dental insurance
• Vision insurance
• Up to 23 days of PTO annually
• Seven paid holidays
• Four weeks of paid family leave
• Up to 7.5% 401(k) employer match
• Tuition reimbursement
• Clothing allowance

At Think Bank, we're focused on delivering on the promise of being a great place to work, and one of the ways we accomplish this is by creating an environment where all employees feel they have the opportunity to achieve their goals. We value our differences - in thought, style, culture, ethnicity, and experience - and understand that diversity and inclusion are good for business and make our company stronger.

Think's unique culture empowers employees to provide the best financial care to customers every day. Our professional compensation plan is focused on quality of business outcomes and helping customers achieve peace of mind. We are not focused on quantity, as compensation is not directly related to the number of accounts opened or volume produced.