Business Operations & Strategy Director/Senior Manager

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Description
As the Sr. Manager / Director of Business Operations and Strategy, AI Transformation & Innovation, you will serve as the operational bridge between Salesforce Engineering's technical vision and our highest-priority customer accounts in Engineering COO office. This is a highly visible, cross-functional leadership role that blends big-picture strategic planning with the operational rigor necessary to execute complex technology transformations.

About You

• You are a strategic orchestrator who builds high-trust relationships with both internal Engineering leadership and external C-level customer teams
• You possess excellent executive presence and communication skills required to influence priorities and drive alignment across global and cross-functional stakeholders.
• You are comfortable bending effortlessly between the tactical (data analysis) and the strategic (long-term platform vision).
• You are a catalyst for change, driving an organizational shift toward an AI-first operating model.
• You build high-trust relationships to secure cross-functional buy-in and action.
• You have a data-driven mindset and possess solid expertise in leveraging business analytics to drive high-stakes decisions.

Your Impact

• Thought Leadership in Agentic Enterprise: Agentic AI thought leadership from internal engineering deployments; from industry research, collaborating with partners, to strategic execution, your thought leadership and mindset would help to set the guidance and direction for the organization to advance in the Agentic Enterprise era across all engineering functions.
• Growth Initiatives: Act as the orchestrator for key pre-sales and strategic relationships for engineering leadership team. Prioritize and execute high-value engagements by working directly with Account Teams and the Venture Capital/Private Equity Practice Team to support our partner teams, ecosystem to drive growth for the company
• Operational Excellence: Partner with Engineering leadership and other functional leaders to operationalize the ideas generated regarding Agentic Enterprise
• Executive Communication & Mindshare: Support and deliver large-scale executive communications and high-level presentations to drive the business impact of our transformation, specifically targeting C-level personas to secure their mindshare.
• Define and Drive AI Strategy: Be the key partner to executive management in defining the strategic vision and roadmap for Agentic AI adoption in Agentic Enterprise, focusing on scalability and financial return.
• Business Value Realization: Provide strategic insights and business analytical intelligence to guide investment decisions to drive innovation and transformation.

Required Skills

• 7+ years of progressive experience in management consulting, tech corporate or product strategy, industry research, business strategy roles.
• 3+ years of experience leading complex, cross-functional projects in a technical domain (e.g., Cloud, AI, or Enterprise SaaS preferred).
• Proven ability to connect with Sales, Customers and Partners to act as a strategic orchestrator for high-stakes strategic discussions and engagements.
• Deep understanding of AI/Agents concepts, data or infrastructure platforms
• Exceptional executive communication and presence, with proven experience synthesizing complex technical and financial data into clear, persuasive narratives for senior leadership.
• Advanced analytical and financial modeling skills (e.g., ROI analysis, cost-benefit analysis, financial scenario planning).
• A related technical or business degree required (e.g., Engineering, Computer Science, Economics or Finance). Advanced degrees preferred (Masters, MBAs and etc).

Preferred Requirements

• Experience and knowledge with Salesforce tools and products esp Agentforce; Salesforce trailhead and certification.
• Prior experience in top-tier consulting or investment banking as a bonus.
• Deep knowledge and experience with industry renowned think-tanks as a plus

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.