Access Representative Senior

#CA-DS

Access Services Department consists of three areas: Emergency Registration, Admissions and 48X. This position description describes those duties performed by the Senior Access Representative. Senior Access Representatives are responsible for sustaining professionalism in which to provide his/her assigned patient population all essential non-medical assistance while completing the following function for all scheduled admissions and unscheduled admissions; patient reception, registration, insurance verification, payor notification, authorization verification, collection of patient payment, patient intake, and referral to financial agencies/officials. Incumbents are expected to adhere to the established protocols of UCDHS, Finance Division, and departmental policy and procedures.

Apply By Date

11/16/2025 at 11:59pm

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position.

• High school diploma or equivalent work experience / training
• Registration/Admitting/Scheduling Experience in a Hospital Setting
• Cash Handling/Patient Liability Collection Experience
• Experience Working in EPIC or other Electronic Health Record
• Previous Insurance Eligibility Experience
• Ability to organize and prioritize assignments to complete work in a timely and efficient manner, particularly when there are changes in workload or assignment.
• Problem solving skills to identify and define a problem; identify resources available to help solve the problem; create viable solutions and take the action necessary to implement them in cooperation with the Supervisor; follow through to ensure the problem is resolved to the satisfaction of all parties.
• Proficiently operates computer systems, including DDE, MC00, HDX, AEVS used for registration and verification.
• Ability to accept and follow direction from Supervisor; work as part of a team that share a common goal, in support of UCDHS mission statement.
• Ability to make independent judgment within established guidelines.
• Ability to accomplish a variety of concurrent assignments in an effective and efficient manner.
• Ability to remain flexible and adaptable to changes in policies and procedures
• Maintain in depth knowledge of healthcare insurance systems, including but not limited to Medi-Cal, Medicare, HMO, PPO, fee-for-service, and worker's compensation to correctly assign payor plan code, coordinate eligibility, benefits, authorizations, and explain policies and requirements to patients.
• Written and oral communication skills that clearly and concisely provide information, explanations, and instructions and to elicit information from others with varying levels of ability to understand, including individuals who are ill or distressed.
• Interpersonal skills to establish and maintain a friendly, collaborative environment; to maintain a courteous and calm demeanor.
• Read and comprehend documents written in standard English text including memos, forms, and administrative policy manuals.
• Basic understanding of diagnosis (ICD-9) and procedure (CPT-4) codes.
• Working knowledge of medical terminology sufficient to communicate appropriately with patients, health care providers, and payors.
• Keyboarding skills to effectively operate computer terminal, P.C.; ability to easily read computer screen.
• Maintain work station in a clean, organized manner; restocks with supplies as needed
• Report equipment malfunctions and makes arrangements for repair. when appropriate.
• Filing skills to accurately maintain alpha/numerical files.
• Performs other duties as assigned.

Preferred Qualifications

• Previous experience working a variable work schedule (after hours, weekends, holiday)
• Intermediate Computer Skills
• State/County Insurance Plan Knowledge

Key Responsibilities

• 40% - SECURING ACCOUNT SPONSORSHIP
• 20% - RECEPTION
• 10% - ACCOUNTABILITY
• 10% - FOLLOW-UP
• 10% - REGISTRATION
• 5% - NETWORKING/RELATIONSHIP BUILDING
• 5% - EDUCATION AND DEVELOPMENT

Department Overview

Access Services Department consists of three areas: Emergency Registration, Admissions and 48X.

Department Specific Job Scope

Senior Access Representatives are responsible for sustaining professionalism in which to provide his/her assigned patient population all essential non-medical assistance while completing the following function for all scheduled admissions and unscheduled admissions; patient reception, registration, insurance verification, payor notification, authorization verification, collection of patient payment, patient intake, and referral to financial agencies/officials. Incumbents are expected to adhere to the established protocols of UCDHS, Finance Division, and departmental policy and procedures.

POSITION INFORMATION

• Salary or Pay Range: $28.90 - $35.92
• Salary Frequency: Hourly
• Salary Grade: 234
• UC Job Title: ACCESS REPR SR
• UC Job Code: 009098
• Number of Positions: 2
• Appointment Type: Staff: Career
• Percentage of Time: 100
• Shift (Work Schedule): 10:00-18:30, 8 hour
• Location: 48X (4868XST)
• Union Representation: EX-Patient Care Technical
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Must be flexible to work schedule changes and be on-call in the event of a disaster alert. Must adhere to department dress code and attendance guidelines. Must be able to work overtime.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment.
• The duties or functions of this position include the handling of cash (or cash equivalents).
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements.
• Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks