SOFTWARE TRAINER

GENERAL DESCRIPTION

The Wells Companies Development Group, Concrete Vision - a software development company providing an operational management program for the precast concrete industry in a SaaS environment - is seeking a dedicated and engaging Customer Training Specialist.

This individual will work under the Technical Project Manager to design, deliver, and manage all aspects of customer training, including onboarding new clients, conducting webinars, and creating resources for ongoing education. The ideal candidate is a confident communicator who can simplify technical topics, produce engaging training materials, and help customers fully adopt and benefit from the Concrete Vision platform.

Salary range $51,000-$75,000. Based on experience.

WHY WORK FOR US?

At Wells, we empower our team members to deliver an exceptional client experience. Our employees are talented problem solvers that shine in preconstruction, engineering, operations, and project management. They bring innovative solutions that yield outstanding results.

In the design and construction industry, we focus on honesty and hard work to build trust that lasts beyond individual projects. Our team is consistently working to improve building processes and raise industry standards. We meet our partners' needs through collaborative efforts that ensure safe and certain results, reducing risks along the way. Together, we help businesses and individuals succeed and change our communities for the better.

WHAT WE HAVE TO OFFER

Wells values our employees and is committed to providing a competitive and comprehensive benefits package.

• Health, dental and vision insurance
• Paid premiums for short- and long-term disability, and life insurance
• Wellness Incentives
• Paid holidays
• Flex spending for medical and daycare
• Health savings account (HSA)
• 401(k) plan with profit sharing
• Access to Nice Healthcare
• Employee Assistance Program
• Paid Time Off (PTO)
• Wishbone Pet Insurance
• Critical Illness Benefit Plan
• Accident Insurance Plan
• Voluntary Hospital Indemnity Plan

Please note that the benefits listed here are for non-union employees. Benefits for union employees are covered under separate collective bargaining agreements which can be obtained through their union business agent or their HR representative.

Other benefits include Health and Family Care leave for both union and non-union employees.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Primary Duties (Training & Enablement - 90%)

• Deliver remote training sessions and structured courses for onboarding new clients and refreshing existing users.
• Develop training programs and supporting materials, including documentation, tutorials, and online resources, tailored to customer needs.
• Create training videos and short, single-topic tutorials for self-paced learning and the helpdesk knowledge base.
• Host webinars for new feature rollouts and ongoing learning series (e.g., "Did You Know?").
• Prepare and distribute new release information and training content for existing customers during deployments.
• Continuously update and improve training content to reflect software enhancements and customer feedback.

Secondary Duties (Project Coordination - ~10%)

• Assist the Technical Project Manager with light project coordination, such as scheduling, milestone tracking, and follow-up communications.
• Collaborate with internal teams (Support, Product, Implementation) to align training materials with product changes and deployment schedules.
• Provide occasional administrative support during customer onboarding and deployment projects.

EDUCATION, SKILLS, AND ABILITIES REQUIRED

• Associate degree or equivalent work experience.
• 2+ years or equivalent work experience in training, instructional design, or technical documentation.
• Experience in customer training, instructional design, or customer success (preferably in SaaS, ERP, or construction technology environments).
• Strong presentation, communication, and teaching skills with the ability to engage a technical and non-technical audience.
• Proven ability to develop digital training materials, including videos, guides, and documentation.
• Familiarity with webinar tools, e-learning software, and video editing platforms.
• Excellent organizational skills and the ability to manage multiple concurrent training projects.
• Basic understanding of software implementation processes and data validation.
• Ability to work independently and collaboratively in a remote team environment.
• A proactive, customer-focused mindset and a passion for helping others succeed.

PHYSICAL REQUIREMENTS/ ADA ESSENTIAL FUNCTIONS

• Ability to sit or stand for extended periods of time
• Manual dexterity and hand-eye coordination for typing and using office equipment
• Visual acuity and ability to read small print
• Hearing acuity and ability to communicate effectively with others

WORKING CONDITIONS

• A dedicated workspace without distraction and the ability to maintain a consistent professional schedule
• High-speed Internet access (provided by employees at their expense)
• Prolonged periods spent at a desk and working on a computer
• Occasional travel for in-person meetings, conventions, and customer training

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be assigned by his/her supervisor.

Wells is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.

Wells participates in E-Verify and will provide the federal government with your I-9 Form information to confirm you are authorized to work in the U.S.