New

IT End User Services Executive Support

Consolidated Edison Company of New York
$105,000.00 - $150,000.00 / yr
United States, New York, New York
4 Irving Place (Show on map)
Nov 06, 2025
Overview The Manager, IT Executive Support, is a critical leadership role within the Enterprise Technology & Security (ETS) organization. This position is responsible for empowering a high-performing team whose main role is to oversee and elevate the activities of the IT Executive Support team. The successful candidate will champion executive end user support, manage the delivery of diverse end user services, and ensure a seamless, "One Stop Shop" experience for all executive IT needs. This role requires exemplary communication and project management skills, the ability to collaborate effectively with senior leaders, and a passion for delivering exceptional IT solutions in a fast-paced executive environment. They will also be responsible to lead and oversee projects related to the deployment and support of end user devices such as cell phones, printers, and specialized executive hardware. Responsibilities Core Responsibilities Provide strategic leadership and direction to a high-performing team, ensuring consistent delivery of exceptional IT support to executive users. Advocate for and oversee the delivery of tailored IT services and solutions that address the unique needs of senior leaders and executives. Develop and maintain streamlined processes to ensure executives receive comprehensive, efficient, and proactive IT support for all their technology needs. Manage the delivery of diverse end user services, including device provisioning, troubleshooting, and ongoing support for hardware such as cell phones, printers, and specialized executive devices. Identify opportunities to enhance IT support processes, leverage new technologies, and implement best practices to improve the executive support experience. Mentor, coach, and develop team members to foster a culture of excellence, innovation, and continuous learning within the IT Executive Support function. Oversee major projects as designated by the Systems Manager, End User Services. May perform other related duties as required including emergency support. Qualifications Required Education/Experience High School Diploma/GED and a minimum seven (7) years of relevant full-time experience in a Information Technology, customer, desktop, or presentation support environment. or Associate's Degree and a minimum five (5) years of relevant full-time experience in a Information Technology, customer, desktop, or presentation support environment. or Bachelor's Degree and a minimum three (3) years of relevant full-time experience in a Information Technology, customer, desktop, or presentation support environment. or Master's Degree and a minimum two (2) years of relevant full-time experience in a Information Technology, customer, desktop, or presentation support environment. Preferred Education/Experience Bachelor's Degree preferably in Computer Science, Management Information System, Engineering, Business/Finance or related field and a minimum three (3) years of relevant full-time experience in an Information Technology, customer, desktop, or presentation support environment. Relevant Work Experience Experience working in an Information Technology, customer, desktop, or presentation support environment, required. Technical and supervisory or managerial experience with a proven ability to motivate people, required. Excellent project management, analytical and communications skills, required. Must have experience in managing projects, representing the organization in building and fostering relationships with customers, support groups, and vendors, and render sound business decisions, required. Skills and Abilities Demonstrated problem solving skills Strong written and verbal communication skills Demonstrated customer service skills Effective leadership skills Friendly and service-oriented Excellent organizational skills Possesses a high degree of initiative Ability to drive multiple projects to successful completion Project Demonstrated project management skills Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc. Well organized, detail oriented and flexible to handle multiple assignments Demonstrated analytical skills Ability to inspire and develop staff Licenses and Certifications Driver's License Required Physical Demands Ability to push, pull, and lift up to 25 pounds Ability to push, pull, and lift up to 40 pounds Sit or stand to answer a phone for the duration of the workday Sit or stand to use a keyboard, mouse, and computer for the duration of the workday Possess manual dexterity and the ability to use hands for the duration of the workday Stand to use/operate office equipment for the duration of the workday Additional Physical Demands The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.