New

Quality Solutions Specialist

Steelcase
United States, New York, New York
Nov 06, 2025
General Information Country: USA State: New York City: New York Office Location: 200 Hudson Street - - - - - Date posted: 06-Nov-2025 Business Function: Manufacturing/Operations Position Type: Full-Time/Regular Description Enjoy solving complex problems and thrive in environments where attention to detail and quality are key? Find satisfaction in improving processes and collaborating across teams to drive better outcomes? Has a passion for textiles, product quality, and customer satisfaction? Helping Our People Thrive - wellbeing ensures our employees feel seen, heard and valued Steelcase offers competitive wages and benefits, to support your life in and out of work Learning is the foundation of everything we do, and there is no shortage of development opportunities to grow and upskill Culture is a lifestyle at Steelcase and we live it every day Opportunity to make an impact on the world through Steelcase's commitment to people and planet Supporting Meaningful Work - work brings deeper motivation, purpose and fulfillment to our lives What You'll Do: Investigating product quality issues through testing, inspection, and root cause analysis to ensure accurate and timely resolutions. Collaborating with sales and coordination teams to resolve escalated customer concerns, including warranty claims and freight damage. Documenting findings and maintaining detailed records using systems like Epicor and UPS call tags to support resolution and accountability. Coordinating with suppliers to manage product replacements, issue chargebacks, and ensure compliance with quality standards. Managing non-conforming inventory in partnership with inspectors to maintain smooth material flow and minimize disruptions. Driving continuous improvement initiatives using lean methodologies and structured problem-solving approaches. Providing cross-functional guidance on quality standards, training tools, and best practices to enhance operational efficiency. Minimum Qualifications Bachelor's degree required. Strong customer service skills with textile product and application knowledge. Solid analytical, organizational, and decision-making abilities. Effective written and verbal communication skills. Ability to manage multiple priorities and learn new technology tools. Familiarity with lean thinking and project management concepts. Understanding of installation and material application processes in manufacturing environments. Desired Skills and Experience Experience in the textile, quality, engineering, or communication industries. Familiarity with systems like Epicor and UPS call tags for documentation and resolution tracking. Ability to collaborate cross-functionally and provide internal consulting on quality standards. Knowledge of lean methodologies and structured problem-solving approaches. Strong interpersonal skills with the ability to influence and guide others. Doing better for people and planet - when we do better, we help the world work better Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens. Why People Choose to Work with Us: At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities. Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. If we can make the application process easier through accommodation, please email us at myhr@steelcase.com. #associate #LI-Onsite #Customer_Service_Distribution #Product_Management #Quality_Assurance